1. Magnificent 7

2. Problem Solving Scientific Method 1. Define the Problem 2. Gather Information 3. Develop Alternatives 4. Evaluate Alternatives 5. Implement Solutions 6. Follow Up Osborne & Parnes 1. Understand the “Mess” 2. Find the Facts 3. Identify Specific Problems 4. Generate Ideas 5. Develop Solutions 6. Implementation

3. The Magnificent “7” Problem Solving Step Understand Mess Find Facts Identify Problems Generate Ideas Develop Solutions Implementation Useful Tools Flow Charts Check Sheets Pareto Diagrams Histograms Cause-and-Effect Scatter Diagrams Control Charts

4. Problem Identification/Analysis Flow Chart Check Sheet Nominal Group Technique Brainstorming Histogram Scatter Diagram Process Capability Control Chart Force Field Analysis Pareto Chart Cause & Effect Run Chart Stratification Problem IdentificationProblem Analysis

5. Flow Charting Mix Dry Ingredients Mix Wet Ingredients Mix Wet & Dry Fold 10 Minutes Add Chips Fold 2 Minutes Extrude Dough Cut Dough Bake 10 Minutes OK Poor Qual. Pack and Ship Feed to Hogs

6. Check Sheet; Cookies TypeCheckTotal Burnt Crumbly Too Few Chips Poor Taste Other 11 5 14 6 3

7. Histograms Defects by Category 0 5 10 15 BurntCrumblyFew ChipsPoor TasteOther Type Defect Frequency

8. Cause & Effect Too Few Chips Automate Mix Chips in Dry Fold Longer Drop Liquid Chips Place Chips on by hand

9. Cause & Effect Effect PeopleMethodsHandling Design Tools

10. Idea; Cookies As a first step, let’s try Increasing Folding Time

11. Scatter Diagram Chips vs Fold Time 5 10 15 20 25 510152025 Fold Time # Chips

12. New Idea; Cookies Try Mixing Chips in With Dry Ingredients

13. Flow Charting Mix Dry Ingredients Mix Wet Ingredients Mix Wet & Dry Fold 10 Minutes Add Chips Fold 2 Minutes Extrude Dough Cut Dough Bake 10 Minutes OK Poor Qual. Pack and Ship Feed to Hogs

14. Evaluate; Control Chart Avg Chips Time 18 15 12

15. Defect Location

16. Implementation

17. Force Field Analysis + Driving Forces - Restraining Forces Ideal State: Rapid City Area Museum Increases tourism Preserves local history Consolidates museums Increases exhibits currently in storage Provide facilities for maintenance, storage & preservation Educational Opportun. Prolongs sales tax increase Reduces $ for education Reduces $ for recreation Existing facilities

18. Radar Chart Planning Process Customer Focus Improvement Process Mgmt. Participation