1. Volunteers in Member-based organisations: Roles and Contributions

2. Today’s Main Issue ? Do memberbased organisations really need volunteers? ! Yes!

3. Three Perspectives 1.A System in Crisis 2. Two Approaches to Volunteers in Memberbased Organisations 3. Professionals, Volunteers and Members/Users: Who Does What?

4. 1. A System in Crisis a. A Crisis of Legitimacy b. A crisis of Function c. A crisis of Resources

5. 2. Two Approaches to Volunteers Functional -Professional skills, e.g. IT-skills, fundraising etc. -Helping out in general (within well-defined areas) Existential -Person to person -Life experience

6. The relationship to the member VolunteersProfessionals Status- One fellow human being to another - Closeness - Helper / a guide - Closeness and knowledge The perspectiveNowFuture The control of the relationsship The user’s termsUser define subject- professionals takes charge. Target for relationsship No planned goalEmployee works towards a predefined goal 3. The Relationsship between Employees, Volunteers and Members

7. Main Point Today… Volunteer helps the member define his or her own solutions = the feeling that the member by his or her own will and influence is capable of making changes!

8. To Consider… “If you had money to pay professionals to do the volunteer’s job - would I do it?. And could you do it”