1. Information Systems for Production and Operations Management The European Quality Observatory ICALT 2003, Athens, Greece Jan M. Pawlowski University of Duisburg-Essen info@eqo.de

2. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide2 Imagine you are responsible for E-Learning-Quality...! How do you find the right strategy, suitable criteria, a fitting policy or manageable evaluation approaches? What is the Quality of Quality?

3. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide3 An Example: Quality of Conferences Scientific Quality Number of Papers, Acceptance Rate, Focus of Topics LTTF/IEEE Guidelines, Code of Practice (Reviews, Program Committee) Networking Quality Attendees, Networking Opportunities (Events, Time, Space) Reputation, Experiences, Reviews Organizational Quality Timeliness, Social Program, Lunch Quality Gourmet Guide? Document Quality Proceedings availability, Multimedia Proceedings, Indexation Publishers Guidelines, IEEE Formats Tests and Ratings Ciao.com, Dooyoo.com: User Ratings

4. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide4 Diversity of Quality Approaches & Standards LOM SCORM SGML, XML, RDF, XHTML Author Guide ISO 9241 Accessibility Guidelines DIN Criteria ASTD Criteria Organizations Criteria Implement Learning Scenario Design Learning Scenario Evaluate Learning Scenario …… ISO 9000 EFQM EFQM QAA … … Management Approaches ECTS QoL Bench- marks European DE Guide- lines Media Association Certificate Auto Industry Standard … …

5. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide5 EQO-Partners: The House of Quality European Quality Observatory MMB Institute for Media and Competence Research University of Duisburg- Essen European SchoolNet Center of Research and Technology Hellas Ecole Nationale de Ponts et Chaussées Networking & Partnerships CEDEFOPCEN/ ISSS DIN/ EBNNational/Regional/Local Partners, e.g. LTTF

6. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide6 EQO: Scope & Objectives To facilitate a common understanding of quality from different perspectives (e.g. industry, educational sector, different stakeholders) in discussion and joined developments. To provide one common reference frame- work for addressing important aspects/ dimensions of quality in education. To provide the basis for a repository for quality approaches in the field of E-Learning for users (e.g. developers, teachers, CEOs, etc.). To provide a framework of all those categories that are relevant for analysis, description, comparison, and harmonization of quality approaches in educatio.

7. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide7 What do you need to analyse quality approaches? General Information Context of Usage Experiences Method of Quality Approach E-Learning- Related Processes EQO Conceptual ModelConceptualModel What? Where? Who? Description Location Contributor Language …. What? Where? Who? Description Location Contributor Language …. Who? Where? Sector Target Group Subject…. Who? Where? Sector Target Group Subject…. How? Focus Method … How? Focus Method … For which process? Planning Framework/ Program Course Development Learning Processes … For which process? Planning Framework/ Program Course Development Learning Processes … How does it work? Experience Description General Information Context of Usage …. How does it work? Experience Description General Information Context of Usage ….

8. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide8 EQO Model: General Information General Information Context of Usage Experiences Method of Quality Approach E-Learning- Related Processes

9. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide9 EQO Model: Method General Information Context of Usage Experiences Method of Quality Approach E-Learning- Related Processes

10. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide10 EQO Model: Context of Usage General Information Context of Usage Experiences Method of Quality Approach E-Learning- Related Processes

11. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide11 EQO Model: Experiences

12. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide12 EQO Model: Basis for a Repository Questionnaire Repository Automation Questionnaire Repository Automation

13. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide13 EQO: Functions & Benefits Search / Browse / Create View Add / Edit Adapt Repository Import / Export Reference Model / Classifications Administration / Review Community Discussions Profiles Events Notifications Repository: Metadata, Relations, Profiles,...

14. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide14 How to participate? Your Contribution Contribute your experiences to our repository and let others profit from them. We will send you an invitation to our virtual EQO-Portal launch event! Your benefit Become a member of the European Quality Community Gain Access to new information, trends, and discussions about Quality Approaches and their use! Share your ideas, experiences, knowledge!

15. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide15 info@eqo.info Thank you for your attention Sign up for quality http://www.eqo.info info@eqo.info ++49-(0)201-1834061