1. U.S. Department of Transportation National Consumer Complaint Database (NCCDB) Federal Motor Carrier Safety Administration Commercial Enforcement and Investigations Division Moving Fraud Meeting November 14, 2012

2. U.S. Department of Transportation James Dubose Transportation Specialist Household Goods Team Contracting Officer’s Technical Representative (COTR - NCCDB) Presenter

3. U.S. Department of Transportation NCCDB National Consumer Complaint Database Web site: http://nccdb.fmcsa.dot.gov Hotline: 888 368 7238 - 888 DOT- SAFT Complaint Types: Safety Household goods Passenger or ADA Hazardous Material /Cargo Tank Facility

4. U.S. Department of Transportation 7th most requested

5. U.S. Department of Transportation How to file a complaint – FMCSA Website

6. U.S. Department of Transportation

7. Filer information

8. U.S. Department of Transportation Company Information

9. U.S. Department of Transportation Company Information

10. U.S. Department of Transportation Complaint Details

11. U.S. Department of Transportation Additional Comments The Additional Comment field is required Check the box for HHG (see red arrow) if the complaint involves a specific HHG move (vs. a commercial complaint)

12. U.S. Department of Transportation At the bottom of the screen, select

13. U.S. Department of Transportation Updated NCCDB Website HHG Updated user interface

14. U.S. Department of Transportation NCCDB Complaint Areas This will direct filers to the relevant section of database

15. U.S. Department of Transportation Complaint Query Interface

16. U.S. Department of Transportation Search & Reports By Complaint Role Role

17. U.S. Department of Transportation Search & Reports By Complaint Role Status

18. U.S. Department of Transportation Search & Reports By Complaint Source Role Source

19. U.S. Department of Transportation Consolidates all FMCSA carrier information for enforcement officials Collects carrier information across enforcement agencies, including state partners Replaces current follow-up system Limits data access to partners where necessary Increases communication among enforcement officials

20. U.S. Department of Transportation Key Users of DIS FMCSA Commercial Enforcement Staff Federal and State Partners Key Functions of DIS Custom alerts regarding carriers, enforcement comments General alerts sent by FMCSA management Consolidation of FMCSA carrier information Collection of carrier information across agencies Enables collaboration among enforcement agencies

21. U.S. Department of Transportation Contact Information: Thank You! James R. Dubose, Transportation Specialist Federal Motor Carrier Safety Administration (215) 656 – 7251 James.dubose@dot.gov

22. U.S. Department of Transportation Questions