1. CstM 301 - Management & Organization individual behavior

2. individual differences… personalities attitudes perceptions values beliefs philosophies behavioral styles

3. why should managers care…

4. individual behavior sets… performance behaviors withdrawal behaviors citizenship behaviors dysfunctional behaviors

5. perception…

6. attribution… fundamental attribution error self-serving bias

7. tendencies & distortions… stereotypes halo effect selective perception projection

8. impression management…

9. personality… per·son·al·i·ty [pur-suh-nal-i-tee] -noun 1. the quality of being a person; existence as a self- conscious human being; personal identity 2.the set of individual characteristics that underlie a relatively stable pattern of behavior 3.the profile of characteristics making a person unique from others

10. big five personality traits… extroversion agreeableness conscientiousness emotional stability openness to experience

11. myers-briggs types… extroverted vs. introverted sensing vs. intuitive thinking vs. feeling judging vs. perceiving

12. personality factors… locus of control authoritarianism machiavellianism self-monitoring type a personality

13. attitude… at·ti·tude [at-i-tood] -noun 1. the way a person views something or tends to behave towards it

14. attitude…

15. cognitive dissonance… attitude behavior cognitionaffectbehavior my job is interesting i love my jobi am going to get to work early and with a smile on my face

16. job satisfaction factors… work itself quality of supervision coworkers opportunities pay work conditions security

17. what employers are looking for… job involvement organizational commitment organizational citizenship

18. other impacts on attitude… e·mo·tions [ih-moh-shuhns] - noun 1.strong feelings directed toward someone or something moods [moods] - noun 1.generalized positive and negative feelings or states of mind stress [stres] - noun 1.a state of tension caused by extraordinary demands, constraints or opportunities

19. sources & types of stress… stres·sor [stres-er] - noun 1.anything that causes stress constructive stress destructive stress

20. stress relief…