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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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2 Self-awareness : Being aware of the internal aspects of one’s nature, such as personality traits, beliefs, emotions, attitudes, and perceptions, and appreciating how your patterns affect people
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Soliciting Feedback Seeking feedback to enhance self- awareness improves performance and job satisfaction Self Assessment Reflection to gain insights into oneself from the results of self-assessment instruments 3
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 4
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Job Satisfaction – A positive attitude toward one’s job Organizational Commitment – An employee’s loyalty to and engagement with the organization Trust is an important component of organizational commitment Managers want the benefit of loyal, committed employees 5
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 6
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Perception is the cognitive process people use to make sense of the environment Perceptual Distortions – Errors in perceptual judgment Stereotyping: Generalizing about group or individual Halo effect: Impression based on one characteristic 7
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 8
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Attributions – Judgments about the cause of a person’s behavior Biases when making attributions Fundamental attribution error – Underestimating the influence of external factors and overestimating the influence of internal factors Self-serving bias – giving too much credit for oneself when a job is done well, and blaming external factors for failure to perform 11
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 12 Extroversion Agreeableness Conscientiousness Emotional stability Openness to experience
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 13
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Locus of Cont rol – Responsibility of success/failure within oneself vs. outside forces Authoritarianism – Power and status differences should exist within organization Machiavellianism – Focus on acquiring power Different problem-solving styles and approaches: Myers-Briggs Type Indicator assessment 14
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 15
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 16
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 17
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. A mental state that arises spontaneously within a person based on interactions People cannot be separated from their emotions Managers can influence positive or negative emotions at work Emotional contagion Good managers pay attention to people’s emotions 18
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 19
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 20 Self-awareness Self-management Social awareness Relationship management
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Clarity of mind Clarity of objectives An organized system 21
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 22
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Challenge stress Stress that challenges and helps increase focus Threat stress Stress that is counterproductive Presenteeism – people go to work, but are too stressed to be productive 23
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 24
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 25 Type A Behavior Pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work Type B Behavior Pattern that lacks Type A characteristics and includes more balanced, relaxed lifestyle
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Task Demands Stressors arising from the tasks required of a person holding a particular job Role ambiguity – People are unclear of the task behavior expected of them Interpersonal demands Stressors associated with relationships in the organization Role conflict – occurs when an individual faces incompatible demands 26
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 27
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