1. OMS 101 How to survive implementing a new Outage Management System Dave Blew Public Service Electric & Gas Newark, NJ

2. PSE&G 1.9 million electric customers 1.9 million electric customers System peak 9,500 MW System peak 9,500 MW 4 operating divisions along corridor from New York to Philadelphia 4 operating divisions along corridor from New York to Philadelphia 1,400 square miles 1,400 square miles 75% of population 75% of population 2,317 distribution circuits (4/13kV) 2,317 distribution circuits (4/13kV) 540 sub-transmission circuits (26/69kV) 540 sub-transmission circuits (26/69kV)

3. OMS Products Installed Major components from M3i Major components from M3i Call Management (Pragma Up) Call Management (Pragma Up) Connected Circuit Model (Pragma Line) Connected Circuit Model (Pragma Line) Switching (Pragma Switch) Switching (Pragma Switch) Dispatching (Pragma CAD) Dispatching (Pragma CAD) Reporting (Pragma Proof) Reporting (Pragma Proof) Remote Use (Pragma Web) Remote Use (Pragma Web)

4. Contractors M3i – OMS application (Montreal, Quebec) M3i – OMS application (Montreal, Quebec) ESRI – GIS vendor (Redlands, CA) ESRI – GIS vendor (Redlands, CA) Minor & Minor - application developer Minor & Minor - application developer ASI - data conversion ASI - data conversion CAI – CIS interface CAI – CIS interface DAQ – SCADA interface DAQ – SCADA interface COE – Change management contractor COE – Change management contractor Performance Edge – training materials Performance Edge – training materials Walkabout – Mobile Data Terminals (MDTs) Walkabout – Mobile Data Terminals (MDTs) Verizon – CDPD RF service to MDTs Verizon – CDPD RF service to MDTs

5. Benefits Improved operations and dispatching Improved operations and dispatching Less paperwork - direct feed from CIS Less paperwork - direct feed from CIS Better information back to customer Better information back to customer More details on each outage event More details on each outage event Improved storm management Improved storm management Graphical data display Graphical data display

6. Critical Issues Project scope Project scope Resource drain Resource drain Connected Model completion Connected Model completion Transition period Transition period Expectations of senior management Expectations of senior management Training (do not short change) Training (do not short change) Implementing at the same time as NJ BPU releases formal reliability standards Implementing at the same time as NJ BPU releases formal reliability standards

7. Recommendations Get the connected model right Get the connected model right Set expectations of executives early on Set expectations of executives early on Plan for transition period Plan for transition period Do not under estimate stake holder management all throughout project Do not under estimate stake holder management all throughout project

8. Questions