1. ISM Outreach Survey Results In February 2009, asked public officials and emergency responders in 15 states to respond to public awareness survey via registered website. 362 completed surveys. –More than 2800 questions answered. –Seven questions posed.

2. Survey Results Highly favorable responses. Based on the survey results, following assumptions can be made. The majority: –Are aware of pipelines in their community. –Have received pipeline safety information previously. –Are informed (either very well or somewhat) about pipeline safety.

7. *respondents could select more than one answer

11. Survey Summary Of the 5,700 stakeholders targeted through mailing –10% registered via website (591) –61% who went to website took survey –6% of all stakeholders targeted through mailing (362) Highly favorable responses

12. Survey Results The majority: –Prefer to receive written materials or e-mail from us. Third choice: face-to-face meeting. –Know how to reach us via mailings, pipeline markers or via National Pipeline Mapping System.

13. Survey Results Improvements can be made in promoting these industry resources. The majority: –Are not familiar with 811, the national call before you dig number. –Are not aware of NPMS where they can access interstate pipeline maps.