1. 1 Global MSD INITIATIVES Global Business Process Standardisation SCITe a) S & OP, b) OCI GAME COE Management Information Refinery Management System MSD – SGSI partnership Refining the Limit a) Margin uplift Bottom-up target setting, SPU Engine room skills & competencies

2. 2 Continual Improvement Loop Is it embedded in your refinery culture? Objective & Scope Organization, Authority & Responsibility Standards & Procedures Implementation & Performance Monitoring Audit Management Review Control, Correction or Improvement

3. 3 Refinery Management System - RMS Really embedded - how much? LevelISO14004 classGuidance (as per ISO 9004) 1No formal approach No systematic approach evident, no results, poor results or unpredictable results 2Reactive approachProblem or corrective based Systematic approach, minimum data On improvement results available 3Stable formal system approach Systematic process-based Approach, early stages of systematic improvements; data available on conformance to objectives and existence of improvement trends. 4Continual Improvement emphasized Improvement process in use; good results and sustained improvement trends 5Best-in-class performance Strongly integrated improvement Process; best in class Benchmarked results demonstrated

4. 4 The Shell Refinery Management System (built around the continual improvement loop) Refinery Management System (Refinery Leadership Team) MS HSE MS Hydrocarbon MS Asset MS Administration MS

5. 5 Refinery Management System (Standardizing on Shell’s best management practices) RLT-MS HSE-MS Hydrocarbon MS Asset MS Administration MS Leadership & Commitment Customer Relationship Planning Tools Market Demand & Development Product Quality Shutdown Planning Short Term Planning Stock Management Price Risk Management Contingency Planning Crude & Feedstock Acquisition Jetty & SBM Scheduling Energy & Loss Management Manage Process & Utilities Manage Oil Movements Marine Activities Primary Distribution Reliability Management Process Risk & Reliability Management Equipment & Piping Monitoring Management of Plant Changes Operating Windows Equipment Failure & Corrective Action DCS & Software Management Instrumented Protective Functions Control of Engineering Documents Relief Valve Testing Policy on Life Cycle Costs Shutdown Planning Effective Maintenance Planning Contractor Competency Assurance Electrical Equipment Integrity Financial & Internal Audit Services Costs, CAPEX & Working Capital Management Competence Assurance & Training Contracting & Procurement Organizational Development IT Management HR & Organizational Support Management of Change Security Management Policy & Strategic Objectives Organization & Accountabilities Risk Management Planning & Procedures Implementation, Performance Monitoring Corrective Action Audit Management Review

6. 6

7. 7 Relationship to other initiatives GAME (CC1 done and OK) SCITe (CC1 done and Ok)) ISO 14001(part of HSE-MS) SOP/MOT WP MODEL (for USA only) PSI (for USA only) 1) CS = Consistency Check /RMS