1. Business Management Unit 2 Revision of AOS 1

2. Learning Intentions: 1.Students will revise and apply AOS 1 content knowledge. 2.Students will be able to identify and explain the different forms of communication channels

3. Steps to effective communication There are __ steps to effective communication. What are they?

4. Steps to effective communication

5. What factors can influence decoding?

6. Business Communication Internal Communication: occurs between employees, owners & managers. Can be further classified into: Upward Communication Downward Communication Lateral communication External Communication: communicating to stakeholders of business. Business-to-business communication (suppliers etc.) Business to wider community (media etc.)

7. Communication Channels There are __ kinds of communication channels.

8. Communication Channels Formal: official channels for important messages. Management has total control. E.g. financial reports, brochures, company announcements. Semi-formal: formal channels, but some under management control E.g. discussions at company meetings Informal: often occurs through unintentionally established channels. Can be external or internal. Management has no control.

9. Informal Channels: McDonald’s Twitter Scandal Thanks to Twitter, information is spreading faster than ever. Unfortunately, so is misinformation. In June last year, a photo that seemed to depict a notice posted inside a McDonalds' shop circulated online.

10. Informal Channels: McDonald’s Twitter Scandal The photo circulated so quickly that the words “#Seriously McDonalds" hit the Twitter trending topics list. McDonalds assures customers that the photo is false and no such notice has ever been posted in one of their locations. "That pic is a senseless & ignorant hoax McD's values ALL our customers. Diversity runs deep in our culture on both sides of the counter" read a tweet from their official account. “It’s a completely senseless, ignorant hoax by some pranksters” McDonald’s spokeswoman Heidi Barker said.

11. Informal Channels: Activity Open up your E-textbook to page 226. Read the article and complete the questions below it.

12. Methods of Communication

13. Get intro groups of five. Each group will brainstorm business examples of their allocated communication method: Visual Imagery Oral Written You have 4 minutes!

14. What can a barrier to communication do to the intended message? Communication Barriers

16. Incorrect Choice of Medium Suggest what is wrong with each of the following. Then provide a better alternative method of communication for each. a. Conducting a job interview by email b. Sending private material via the office fax machine c. Commiserating with a colleague during a PowerPoint presentation at staff meeting about his failure to gain a promotion d. Reprimanding a staff member for poor performance whilst they are dealing with a client. Complete activity 14.1 and share your answer with the class.

17. Incorrect Choice of Medium Complete activity 14.1 and share your answer with the class.