2. WHAT IS AN APPRAISAL INTERVIEW? An Appraisal Interview is a One ‐ on ‐ One interview which: 1. Takes place at least once a year 2. Requires both employer and employee to prepare for it 3. Is carried out by the employee and the direct supervisor using specific contents 4. Discuss work and performance of the past year tasks, work conditions and coopera tion 5. Talk about past performance and the level of goal achievement 6. Analyze problems and difficulties and discuss potential for improvement 7. How do we currently work together? 8. Strengths and Weaknesses of the employee and manager 9. Agree on new goals and focus points (precise, with deadlines and fulfillment criteria)

3. ROLE PLAY Condition Here is an example of an appraisal interview held between the employee who is the Senior sale Executive (Jean) of Jackson co. Pvt. Ltd. and his immediate superior executive (Sam). Sam: Hello Jean. How are you. I am glad that you could make it and share some of your time. Jean: Hello Sam. I am fine. Thank you and how about you. I am glad that we are meeting today. Sam: Ok. So any thing that you would like to start with. Jean: No. I am ok if you initiate.

4. Sam: How has your work graph been for last one year? Jean: It has been a very good year. I had some prestigious projects to work on and I was satisfied of my and my teams performance. We were able to get some good clients for the company and raise sales marginally. Do you agree. Sam: I want to congratulate you on the smiths and co. a/c. Your contribution has given us a very big client and we are very proud of you. But one of the issue which I am concerned about is the issue we discussed few weeks ago is about the Americo pvt. ltd...They are looking for other agents in the markets. What is reason if you are aware about it. I want to know how you are progressing with that? Jean: Well we are still under negotiation with them. There is a minor disagreement about the publicity plan. But I am sure we are in a well controlled state right now. I had a word with their manager 2 days back and we have a meeting scheduled next Monday.

5. Sam: Ok what is your status about your Team leading quality. last year you were advised to work on your team leader ship. So what areas have you focused on. Jean: I have handled multi team meetings in which I had set agendas and followed the actions taken and I was quit pleased with the performance. I have worked on leading my team to timely completion of job and motivating then to deliver the best. Sam: well you certainly look more in command now..so you certainly have done better. Jean: Thanks Sam

6. Sam: Ok. We can now discuss about performance against objectives increase in sales, you only contributed to 10% Jean: I have personally contributed many strategies planning towards increasing it. Our product promotion and sales strategies were perfect. But I am not sure how much sales was exactly intended. You never mentioned any target. Sam: So what could be the reason. What do you suggest? Jean: I suggest get customer feedback from calls and email and find out the cause for the drop in sales

7. Sam: what about the next year? What are your targets? We need to write down some objectives on the form. Jean: I am aiming to new and improved sales strategies and conducting a market survey by appointing a team specially for it. It will give us direct customer feedback about the product features and out sales mechanism. Sam: Well that’s a good idea. Please keep me updated with the reports and if you need any support from any of other staff. Jean: Thanks.

8. Sam: how do you want your career to develop? Jean: I like what I do..But I would like to get promoted..like a departmental Head in the company. Sam: But promotion could mean more pressure..some people like that and some people don't. It can also mean longer hours, more responsibility, more problems with people. On the other hand more money..more power and more prestige. Jean: I like greater responsibility and I find pressure exhilarating.

9. Sam: Would you be interested in receiving any assistance from any other member of the team or would you like any kind of assistance from our experts.--time management needs improvement or setting priority,company would appreciate multi tasking" Jean: I am keen to take a project management course to help me deliver the new projects I take over. Good development of such skills is a very critical success factor for the future Thank you for your feed back I will opt for one on one coaching sessions.