1. PowerPoint Presentation by Charlie Cook The University of West Alabama CHAPTER 12 Student Version © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Staffing: Planning, Scheduling, and Outsourcing

2. 1.Identify tools and techniques for estimating staffing needs. 2.Discuss strategies for scheduling employees. 3.Compare alternative scheduling options. 4.Discuss strategies for implementing alternative schedules. 5.Explain the concept of contingency planning and discuss the value of cross-training. 6.Explain outsourcing, off-shoring, and globalization. 7.Discuss the unique challenges associated with staffing foreign positions and list strategies for setting expatriates up for success. 1.Identify tools and techniques for estimating staffing needs. 2.Discuss strategies for scheduling employees. 3.Compare alternative scheduling options. 4.Discuss strategies for implementing alternative schedules. 5.Explain the concept of contingency planning and discuss the value of cross-training. 6.Explain outsourcing, off-shoring, and globalization. 7.Discuss the unique challenges associated with staffing foreign positions and list strategies for setting expatriates up for success. Learning Objectives © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–2

3. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–3 Estimating and Planning for Staffing Needs StaffingStaffing  Is hiring employees and recognizing and developing individual talent to meet organizational needs.  Involves the acquisition, retention, and development (training and coaching) of people.  Involves balancing individual strengths and personal interests with the overall needs of the organization.

4. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–4 1.Select a local organization or business that everyone in your group is familiar with. 2.What are two seasonal variables that can impact the staffing for this business? 1. 2. Brainstorm with your classmates to identify seasonal variables.

5. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–5 Estimating and Planning for Staffing Needs (cont’d) Historical Data New Information Estimating and Forecasting Staffing Plan

6. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–6 1.What are two ways that you can determine the demand for employees to work in this position in your geographic area?? 1. 2. 2.How can you assess the available supply of qualified workers for this position? Use your current job or the position you would like to have to answer the following:

7. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–7 Employee Scheduling Staffing Priorities and Scheduling Strategies Reliability Availability of Resources Legal, Policy, and Contractual Limitations Expertise Experience Level of Trust Extenuating Circumstances

8. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–8 Employee Preferences for Scheduling Receiving and Prioritizing Requests Procedures for Scheduling Changes Issues in Meeting Employee Preferences for Scheduling Scheduling Vacation and Holiday Coverage

9. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–9 Alternative Work Scheduling Flexible Start/Finish, Hours, and Days Schedules Telecommuting and Hybrid Schedules Alternative Work Schedules Job Sharing Schedules

10. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–10 Implementing Alternative Schedules Reporting and Communication Outcome Measures Alternative Schedules Plan Elements Pilot Program

11. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–11 1.Which alternative work scheduling option is most appealing to you? Why? 2.What steps would you take to ensure that you meet your work goals and that your manager knows you are achieving your goals successfully?

12. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–12 Contingency Planning and Cross- Training Contingency Planning for Absences Using Contingent Workers for Seasonal Peaks Preparing for the Unexpected Cross-Training Employees as Backups

13. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–13 Outsourcing, Globalization, and Off-shoring OutsourcingOutsourcing  Occurs when organizations shift the work of business functions previously performed by their employees to an outside entity. GlobalizationGlobalization  Describes the growth of businesses into networks of finance, transportation, and communication that closely link markets and the people of the world together.

14. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–14 Staffing Foreign Positions The Expatriate ExperienceThe Expatriate Experience  Expatriate  A person who lives and works in a foreign country.  Culture shock  Is feelings of anxiety, self-doubt, and isolation due to a mismatch between one’s cultural expectations and reality of the overseas assignment.  Can be reduced by family sponsors and mentors that serve as cultural translators.  Cross-cultural training  Can take the form of any guided experience aimed at helping people live and work comfortably in another culture.

15. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–15 1.If you were asked to work in this country for a period of six months to one year, what would you do to prepare in advance? 2.If you were asked to host an employee from this country at your business located in the United States, what steps would you take in preparing cross-cultural training to help the person acclimate to your culture and customs? Brainstorm with your classmates. Choose a foreign country where something other than English is the primary language to use as a basis for this discussion. You do not need to have in-depth knowledge of the country.

16. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.12–16 TERMS TO UNDERSTAND alternative schedule options contingency planning cross-cultural training cross-training culture shock expatriate extenuating circumstances globalization historical data off -shoring outsourcing pilot program staffing telecommuting