1. Diversity & Inclusion / Conflict Resolution
Nicole Ponziani, CFE
Diversity Chair
Forsyth County Council of PTAs

2. Diversity

3. Agenda Diversity Diversity and Inclusion Diversity Toolkit
Implementing Diversity
Conflict Resolution

4. What is diversity? PTA Diversity Definition
Recognizing diversity within organizations means valuing differences and similarities in  people through actions and accountability. 
For Georgia PTA, these differences  and similarities include age, ethnicity, language and culture, economic status,  educational background, gender, geographic location, marital status, mental  ability, national origin, organizational position and tenure, parental status,  physical ability, political philosophy, race, religion, sexual orientation, and  work experience

5. DIVERSITY MISSION STATEMENT
To create a high-performing, productive association through an inclusive community environment in which each individual is valued for his/her unique skills, talents and contributions in order to capitalize on the innovation inherent in diverse populations.  Diversity affects our mission-driven programs and services, our public image, interpersonal, personal, and organizational activities.

6. Importance of inclusion
Our communities and demographics are changing and will continue to evolve
It is imperative that we have committees and programs in place to reflect the diverse interests of the people being represented
Having a diverse organization is a wonderful opportunity to learn from each other while impacting positive change in a community
A unified assembly of diverse individuals is one way to provide inclusiveness in decision making
Referenced from National PTA

7. Is your pta diverse?

8. Diversity WITHIN PTA

9. Diversity toolkit Do a self assessment Try new ideas
Ideas to make you PTA more diverse and inclusive
Do a self assessment
Try new ideas
Create effective communication for all audiences

10. Diversity TOOLKIT

11. Conflict Resolution

12. Organizations move in the direction of their conversations
Conflict Resolution
Organizations move in the direction of their conversations
You have a responsibility to lead the organization in the appropriate direction

13. Conflict Resolution
When conflict is left to brew it only dismantles the relationship, if dealt with appropriately it actually strengthens the bond in the relationships.

14. Common Conflicts in PTA
What type of conflicts arise in your PTA?
Volunteers – the no-show and the uber volunteer
Expectations are not met
Money
Schedules
Communication

15. Conflict resolution
Communication

16. The role of communication in conflict
Conflict resolution
The role of communication in conflict
Communication is foundational
Verbal and Non-verbal
Communication can be destructive or constructive

17. Conflict Resolution – Step by Step
Stay calm, centered and in control
Be aware of your emotions and your nonverbal communication patterns
Actively listen

18. Conflict Resolution – Step by Step
Step 2 – Remember these things
Focus on the conversation
Phones down
Make the conversation a priority
Really, put your phone down
Know what is important to you
Lead the conversation in the right direction
Focus on finding a resolution to the conflict

19. Conflict Resolution – Step by Step
Step 3 – Begin
Start by focusing on the common ground
We all have a common ground in PTA

20. Questions