3. Accounting Consulting Legal IT Services Outsourced, Managed, and Data Services Staffing Architecture & Engineering Construction Specialty Trade Contractors Commercial Real Estate and Property Management Advertising Broadcast & Cable Film Music Publishing Sports Professional Services AEC and Real Estate Media and Entertainment

4. Performance Management  Backlog  Time Capture  Realization  Days Sales Outstanding  Overhead ratios  Margin by Project Type  A/R Collections with DSO and Write-Offs  Billing Accuracy  Aging  Conversion Rates  Client Referrals  Client Retention  New Client Acquisition  Forecast Accuracy  Complaint Call Tracking  Project ETA/EAC Accuracy  Rework/Total Cost Ratio  Capacity Planning  Tools/Methodology Usage  Delivery Quality, Timeliness  SLA Compliance  Executive Project Review Sessions  Utilization Target  Chargeability  Multiplier  Staff Retention  Time-to-Hire  Time-to-Productivity  Project Appeal Client Relationships Global Resources Service Delivery Financial Results

5. PCBrowserPhone Knowledge Management Relationships | Interactions | Processes | Insights Intellectual Capital | Talent | Methodology | Results Professional Development Service Delivery Firm Administration Practice Development Marketing Effectiveness Sales Productivity Client Responsiveness Practice Development

6. Competency Management Career Management MySite Integration Capacity Planning Learning Management Subcontractor Management Project Management Resource Scheduling Planning, Budgeting & Billing Change Order Management Time & Expense Reporting Revenue & Cost Accounting Equipment Management Service Management Field Service Delivery Crew Scheduling SLA Monitoring Management Dashboards Firm & Practice Reporting Budgeting & Forecasting GL / AR / AP / Tax Treasury & Banking Vendor Management Recruiting Lifecycle Performance Management Compensation Management Succession Planning Campaign Management Contact Management Opportunity Management Project Estimation Proposal Management Social Computing Bid/Tender/Contract Management Service Delivery Project Controls Customer Care ProjectExpense Practice Management Firm Administration FinanceHR Budget Formulation Practice Development Client Relationships Marketing Automation Sales Force Automation Knowledge Management Professional Development HCMSRM Industry- and Vertical-Specific Analytics Contextual and Actionable Insight Proactive Situation-Appropriate Execution

7. Practice Development Identify new opportunities via improved insight into understanding of the client Coordinate firm-wide approach to client and pipeline management Connect professionals across time zones and geographies into client pursuits Differentiate the firm by showcasing firm capabilities and proven ability to deliver

12. Service Delivery Provide a common workspace with access to current information Accelerate delivery by connecting people, process and project information Reduce project risk by providing common methodologies and project tools Enable rich collaboration across time zones and geographies

19. Firm Administration Streamline business operations across geographies and functions Combine operational and financial insights to inform strategy and drive decision-making Deliver consolidated, secure and easy-to-use reporting on business and projects Accelerate decision-making by connecting information with front-line practitioners

22. Relationships | Interactions | Processes | Insights Intellectual Capital | Talent | Methodology | Results

26. Streamline IT processes by simplifying management of your ERP solution at every stage of the life cycle.