1. 22/9/20141

2. About Company Business Portfolios IT Solutions BPO Services Business Approach How we can Help Advantage of Outsourcing Why Crystal Business Solutions? Our Partial Clients 9/18/20152

3. About Company Crystal Business Solutions is an Indian company with its head office at Mumbai, and is evolved by a Team of Information Technology Professionals with expertise in cost effective IT Solutions. Crystal Business Solutions deals with BPO(Business Process Outsourcing) and IT services. It delivers customized solutions that help their customers to increase productivity, maximize revenue, optimize operating cost and increase market penetration. It customizes and delivers IT solutions as per customer requirements and budgets. Our solutions extend across all strata of BPO, technology and consulting and can be applied across diverse industries spanning banking & finance, insurance, retail, telecom, information technology, travel and hospitality. Our highly specialized BPO expertise enables Crystal Business Solutions to cost-effective practical and effective solutions to the Indian customer with the specific outsourcing strategies and needs of our client base. It has built very good facilities strategically located in Mumbai. 9/18/20153

4. Business Portfolios 9/18/20154 Business PortfoliosIT SolutionsBPO Services

5. IT Solutions Managed Services Network integration Annual Maintenance Contract System Integrator Structured Cabling Facilities Management Services (FMS) Network Security Tools Calling Cards Servers & workstations on hire 9/18/20155

6. BPO Services International Process Domestic Process Inbound & Outbound Calling 9/18/20156

7. BPO Services 9/18/20157 We provide our service by the following method :

8. 9/18/20158 Customer Prospecting Customer Acquisition Activation Order Processing Cross & Up- selling Customer Care Maintenance Retention Data Management  Lead Generation  Lead Profiling  Lead Management  Telemarketing  Inbound and Outbound Sales  Field pick up  Order Verification  Order Processing  Order Status  Billing Enquiries  Account Management  Penetrating Other Product Line  Up gradation of Existing Services  Cross-sell packages  Issue Resolution  Customer Contact Management  Issue Reporting and Tracking  Welcome calls  Customer surveys  Analytics  Billing Management  Data entry Business Approach

9. Engagement Processes People Customers Prospects Invisible Component Visible Components Service Operations Components Services we can handle Technology Lead generation & Management New Customer Acquisition Up sell & Cross sell Customer care & Maintenance Collections Customer Retention & Data Management How We can help Customer

10. Advantage of Outsourcing Providing the next level of leverage to lower costs and will continue to innovate on service delivery Cost advantage because of Tier 2 and 3 cities along with bandwidth and scalability Reduction of HR, Finance and other overheads A focus on efficiency — If internal processes are antiquated, with little automation or standardization, Outsourcing is the key Access to Low-Cost Labor Quicker Time to benefit and market 9/18/201510

11. Why Crystal Business Solutions ? By Outsourcing the service to Crystal Business Solutions, we undertake the headache of customer service problem on behalf of our customer, by employing trained staff and using a professional software for a customer service thereby we allow our clients to focus on their core business. Customer is always at the center of our business. 9/18/201511

12. Our Partial clients 9/18/201512

13. Contact us Email : firoz@crystalbusiness.infiroz@crystalbusiness.in mumtaz@crystalbusiness.in For Sales & Support: Sales@crystalbusiness.in support@crystalbusiness.in Mobile :+919699751666 Mr. Firoz Khan +919819877886 Mr. Mumtaz Ali C-305 Shanti Shopping Center Opposite station Mira Road (East) Thane : 401107 Maharashtra 9/18/201513