1. Sueko Kumagai, Senior Program & Project Specialist, AmeriCorps State and National Laura Norvig, Online Community Manager, ETR Associates Jayne Cravens, Online Community Manager, Coyote Communications Introduction to the AmeriCorps Knowledge Network

2. Agenda Introductions Overview of National Service Knowledge Network What is the AmeriCorps Knowledge Network? How it works, features, benefits How you can contribute to the success of the Network Questions

3. Hello and welcome! 3 Webinar hosts: Laura Norvig and Cori Kocher, ETR Associates Sueko Kumagai CNCS Laura Norvig ETR Associates Jayne Cravens Coyote Communications

4. History / Context ETR providing TTA to CNCS grantees since 1995 Old - Print newsletters - Lending Library - e-newsletters Ongoing - VISTA Campus - Online Learning Center New - Transformed RC Knowledge Network

5. To Get Here Go To: NationalService.Gov/Resources

6. Network Elements Networks with discussions: AmeriCorps Senior Corps Veterans and Military Families Disaster Services Education Each network includes: Featured resources Discussion Boards Practices and Program Examples Performance measures Shared Documents Calendar Events News Feed

9. Step 1) Click shortcut at the bottom of any page Step 2) Shortcuts show up when you rollover My Account/Shortcuts at the top of any page

17. Start a thread Respond to a thread

18. Knowledge Sharing as a new Learning Paradigm New learning environments are comprised of both consuming and producing. Social technologies allow us to share in ways that were previously impossible. People learn by watching, asking, talking – unstructured, informal learning is natural.

19. Connect with others doing similar work Share strategies, successes, challenges, resources Meet potential partners Keep up on news related to AmeriCorps Benefits of Participation

20. Instant feedback. You have a place to ask questions, brainstorm ideas, seek advice, etc. Talk about what you're doing to peers all at once. No need to wait for a conference to share your best practices (and to get recognized by peers for such!). Learn from others. Again, no need to wait for a conference to hear what others are doing, what's working and what isn't, etc. Find and read profiles of your peers and contact them. Have an ongoing, organized, written record of previous discussions you can refer to anytime.

21. Community Management Wiki For more information on how to effectively participate in an Online Community of Practice / Knowledge Network knowledgenetworks.wikispaces.com/ The Network will be as good as you make it – please participate!

22. Next Steps One way I can use what I have learned today is … I plan to: – Create an account – Join the Networks that interest me – Introduce myself on the Network – Spread the word to colleagues

23. Questions? Use #6 to unmute your phone and ask a question --- then *6 to mute after Use the chat window Ask questions on the Knowledge Network at bit.ly/ACNETQ

24. Contact Info Laura Norvig, LauraN@ETR.orgLauraN@ETR.org Jayne Cravens, jc@coyotecommunications.org jc@coyotecommunications.org Knowledge Network: NationalService.Gov/Resources Twitter: @serviceresource Facebook.com/serviceresources