1. micro support group, inc. 1 Introducing

2. micro support group, inc. 2 About Us In 1983, Micro Support Group was founded on the basic principle of providing our clients the highest quality of services and products for deploying and managing Information Technology solutions. In the past 10 years, we have created software systems for DME vendors, Public School Special Needs services billing, PCA service providers and substance addiction service facilities. Micro Support Group Inc. has been a Masshealth approved vendor since 1996.

3. micro support group, inc. 3 ClinicalInfo Billing & Accounts Demographics Scheduling & Attendance YourClient

4. micro support group, inc. 4 Client Demographics  Add unlimited medical insurance, contacts, physicians, medications, payor sources, diagnosis codes & allergy records for each client  Large assortment of reports, forms & labels:  Client Identification Sheets  Billing Information Sheets  Mailing labels for clients or contacts  Admission & Discharge Logs  Emergency Listings  Client contact listings

5. micro support group, inc. 5 View all client info from a single multi-tabbed screen.

6. micro support group, inc. 6 Clinical Info  Enter & print client notes for five disciplines:  Nursing, social work, activities, nutrition & rehabilitation  Maintain quarterly report information & print reports  Prints up to 20 prescription medications  Nursing, SW, Activity & Medication notes  Also prints PRN medication consent forms  Create customized care plans for three disciplines:  Nursing, social work & activities  Print tickler reports to alert clinicians when quarterly reporting is due  Print medication administration sheets, ADL spreadsheets & more

7. micro support group, inc. 7 Multi-tabbed screen client notes screen – color coded for each discipline. Allows users to enter & print notes as well as quarterly information.

8. micro support group, inc. 8 Scheduling & Attendance   Accommodates unlimited payor sources & vendors   Flexible scheduling – ability to set payor, vendor & fee for each day of the week for each client   Schedule flows directly to weekly attendance   Users edit attendance for absences and vendor or payor adjustments   Customizable holiday listing to exclude closed days from schedule   Comprehensive collection of reports including:   Daily attendance & meal tracking   Census reports   Weekly meals attendance form*   Yearly meals eligibility enrollment summary*   Month transportation attendance form* * State required forms

9. micro support group, inc. 9 Client schedules can be customized to allow for multiple payors and vendors per week.

10. micro support group, inc. 10 Update attendance for all clients on a weekly basis.

11. micro support group, inc. 11 Edit actual client attendance as needed.

12. micro support group, inc. 12 Client Billing & Accounts  Produce invoices for all payor sources  Create Masshealth claim file for electronic submission  Create SIMS Excel spreadsheet for ASAP submission  Ability to bill multiple Masshealth provider numbers  Post client payments from all payor sources  Automatically post Masshealth electronic remittance  Easy to use rate change screen – allows adjustment of rates by service, program and/or payor  Wide variety of AR reports including:  Revenue reports  Aging reports  Cash receipts & ar postings

13. micro support group, inc. 13 Quotes from current users:  “Easy to learn and use.”  “Quarterly Reports and other documentation can be worked on by all disciplines at the same time. It has cut down on time for Quarterly documentation to 5-10 minutes per discipline. Entire Quarterly report can be generated in minutes.”  “Medication information is stored; changes in meds can be made on one screen and will be changed on all screens simultaneously. Nursing is able to keep track of past physicians or medications.”  “Easy check off system for entering most common DX and ICD code fields for more specialized diagnoses.”  “Notes are very easy to use.”

14. micro support group, inc. 14  ADH Tracker is a user friendly software system with all of the features for the effective administration of your ADH center.  ADH Tracker has an extensive client database allowing users to track as much information as needed.  ADH Tracker has a comprehensive scheduling module, allowing users to schedule an unlimited array of services of all types from all payors sources and vendors.  ADH Tracker has a vast array of reports & forms in all aspects of client management from demographics to accounting.  ADH Tracker was created with the needs of Massachusetts Adult Day Health Centers in mind.

15. micro support group, inc. 15