1. Management & Technology Consultants A Good Practice Framework to Reinforce the Exchange of Good Practice in eGovernment IST4Balt WORKSHOP - 29-30 June 2006 - ESTONIA Dr. Arne Jaitner, Senior Consultant, BearingPoint

2. 2 Agenda Purpose and Framework Features Status Good Practice Framework (GPF) Case Statistics Ongoing activities

3. 3 What is … … eGovernment Use of ICT in public administrations … Good practice Successful solutions or approaches which follow accepted standards … Good practice case Project, initiative, service, standard, … … Good practice exchange Case replication Copying with local adaptations Learning from good practices elsewhere Exchanging experiences The Good Practice Framework (GPF) is the main instrument for eGovernment Good Practice exchange in the European Union.

4. 4 Launch of the GPF Project, January Launch of the GPF Portal, June 2005 eGovernment Communication, September eGovernment Conference, Como Lisbon Strategy a dynamic, knowledge based economy 20002003 Jan 2005June 2005Year Roadmap to the GPF

5. 5 Good Practice Exchange Strategy Internal Planning Project Definition Project Approval Tender Definition Public Tender Project Implement. Project Exploit. Project Cycle Knowledge exchange ICT Companies ICT Company selected Contacting other similar experiences in other Public Administrations Through and by demand of civil servants Tools and mechanisms are necessary Exchange through GPF Sharing experiences of results Through and by demand of civil servants Tools and mechanisms are necessary Exchange through GPF

6. 6 Features of the Good Practice Framework Template for description of well- defined eGovernment cases Voluntary self-assessment Database with a simple and a complex search function Expert know-how on general or special eGovernment features News, events, publications, documents and links Quick start flyers in 8 languages 90 minutes for Good Practice exchange!

7. 7 Status GPF I 240 Good Practice cases Visits per case range from 41 to 946 953 experts and registered users 445 documents 192 links 48 publications 17 events 10 news entries

8. 8 Status GPF II Top match for ‘egovernment good practice’ under Google Publications about the Good Practice Framework among others in the Behördenspiegel, eGovernment Computing, eGov Monitor, eu-forum, IDABC eGovernment Observatory, Gazeta Samorządu i Administracji Next to short visits of under 30 seconds, the visit length of 30-60 minutes is most common Enquiries according to domains: commercial (.com), network (.net), Italy, United Kingdom, Germany, Poland, international (.int), Belgium, Spain On average 10000 hits, 8300 visits, 3000 visitors per month Possibility of two-way linkage and exchange of newsletter articles, contact: info@egov-goodpractice.org

9. 9 Workshops WORKSHOPSUBJECT PARTICI- PANTS COUNTRIES INVOLVED PRESEN- TATIONS Brussels Good Practice Dissemination 68177 Berlin Effective and Efficient eGovernment 89147 Warsaw Inclusive eGovernment 1151611

10. 10 GPF quality assurance User submitted content is quality checked ex post twice weekly Links are added as they are found, accessibility is checked twice weekly New content is added each week to news, events, publications and documents sections News items older than one month and past events are removed and archived Owners of older cases are contacted with the request to update their case descriptions one year after entry

11. 11 Cases according to client groups Multiple answers possible - 437 answers.

12. 12 No multiple answers – eService comprises information, communication, transaction. Cases according to definition

13. 13 Citizen eService cases according to subject Multiple answers possible - only eServices for citizens.

14. 14 Business eService cases according to subject Multiple answers possible - only eServices for businesses.

15. 15 Cases according to Manchester topics 155 assignments relating to 147 cases out of 240 online– the other 93 cases could not be clearly assigned.

16. 16 Ongoing activities Assigning content to Agenda topics Focus on Manchester Declaration Agenda topics: –Effective and efficient eGovernment (Workshop Berlin, Jan 06) –eInclusion (Workshop Warsaw, April 06) –High Impact Services/eProcurement (Workshop Paris, September 06) –Electronic Identification and eDemocracy (Workshops Brussels, tbd) Support of community building for Agenda topics Installation of channels for the Agenda topics (accessible for registered members/experts)

17. 17 Your Your contribution to the GPF The GPF needs your participation to work effectively! Please: Register as an expert or user Add your good practice cases, documents, events information etc. Share your knowledge in the discussion forum Use the self assessment Pass the website address to your eGovernment colleagues Become a member of the GPF community www.egov-goodpractice.org

18. 18 Thank you for your time and attention. Any Questions or Comments?

19. 19 Author This presentation was prepared by: Dr. Arne Jaitner, Senior Consultant BearingPoint GmbH Kurfürstendamm 207-208 10719 Berlin Phone: +49.30.88004-1018 Fax: +49.30.88004-9016 e-Mail: arne.jaitner@bearingpoint.com