1. Crisis Communications During an “Active Shooter” Incident Environmental Health and Safety Office of Public Relations Information Technology Services University Police Department Rev. April 10, 2008

2.  An active shooter is a person who is actively engaged in killing or attempting to kill people, using a firearm(s), in a populated area.  These situations are dynamic and evolve rapidly, demanding immediate deployment of law enforcement resources to stop the shooting and mitigate harm to innocent victims.

3.  Public Information Officer will coordinate communication efforts  Information will be disseminated as soon as practicable  Methods of communication are as follows:

4.  75+ Building Safety Assistants Personal direction, bullhorns, FRS radios  Gov’t Emergency Telecom Service / GETS, WPS  Ham radio in the EOC, five licensed operators Crisis Communications In Place Environmental Health and Safety BSAs help conduct campus evacuation drills

5.  Satellite - four Iridium phones President, Police, EOC, Facilities Mgt.  NexTel group calls  Phone trees / divisions, deans, directors  On-site Telecom Services / EOC, ATT liaison, 5 techs Crisis Communications In Place Telecommunications May 24-31, 2002: Meiklejohn Hall evacuated for five days after top-floor water pipe bursts.

6.  ‘All-mail’ e-mail to employees and students  Electronic marquees / Harder, Carlos Bee, Theatre  Hayward campus switchboard  Emergency taped message line: 885-2000  News media connections / briefings Crisis Crisis Communications In Place Office of Public Relations “The Public Information Officer is the only official liaison with the media and other organizations and individuals seeking information about the emergency.” Cal State East Bay Emergency Operations Plan

7. Crisis Communications In Place University Police Department (UPD)  Walkie talkies (EHS)  Skymars satellite communications (UPD)

8. Crisis Communications In Place Office of Public Relations  On the Web  Blackboard  Home page  News & Events site  The View  My CSUEB

9. In a power outage on the Hayward campus, the CSUEB home page will shift to this site housed at the CSU Chancellor’s Office, where the site can be managed remotely. Crisis Communications In Place Office of Public Relations

10.  Flyers and posters Dist. by BSAs, CSOs  Police vehicle PA systems  Portable PA systems in IMC and SLP  Information tables  Hillhopper, campus shuttle announcements  VBT LCD TV Crisis Communications In Place Other

11. Crisis Communications In Place Warren Hall Overhead Paging System A basement panel (installed 1981) gives access to a public address system, allowing messages to be broadcast to all floors of Warren Hall, or individual floors.

12. Crisis Communications In Process Connect-Ed  Designed for crisis communications  Collaborating with CSU Northridge on PeopleSoft modules  Licensed by mid-April; fully operational in November  Protocols under design; 15,000 calls in five minutes estimated.

13.  Sample Emergency Notification Signs For use by Environmental Health & Safety, Facilities Management, UPD Crisis Communications In Process Sandwich Signs

14.  Call 9-1-1 (from any campus phone) to report an emergency  Program 510-885-3333 into your cell phone (use this number when reporting a campus emergency from a cell phone)  Be succinct and specific when reporting an emergency  DO NOT CALL UPD DISPATCH FOR GENERAL INFO. DURING AN EMERGENCY (call 510-885-2000)

15.  Make safety discussions a part of your regular office/classroom routine.  The goal is to be “mindful, not fearful!” Center for Personal Protection and Safety