1. My BikeMiles® Screen-by-Screen Process Flow & FAQs

2. INTRODUCTION WHAT IS BikeMiles? BikeMiles® is the UK’s first national rewards network for cyclists, providing your employees access to a range of exclusive offers, promotions and discounts both deeply rooted in the cycling world, and for those times when they are off the bike too. Simply put, BikeMiles® is a currency like air miles, but with bikes. For every mile a participant cycles and logs, they get 1 BikeMile®. The range of offers available each have a different value assigned to them, so a straightforward 10% discount could be equivalent to 100 BikeMiles, whereas an exclusive one-off promotion could be more like 500. Whether employees regularly commute more than 20 miles a day, or only a few miles once a week, there are a host of rewards and offers available ranging from as little as 10 BikeMiles® and upwards. HOW DOES IT WORK? ‘My BikeMiles®’ is currently available to all scheme participants; past, present and future. All scheme participants are given access to their own ‘MyCyclescheme’ account, through which they can access their own ‘My BikeMiles’ account. Participants can log their miles, compete with other cyclists on mileage via a virtual ‘leaderboard’, and collect and redeem BikeMiles® using their account.

3. Step 1 - signing up for bike miles To sign up to ‘My BikeMiles®’, participants need to access their ‘MyCyclescheme’ account. All employees are provided with a ‘MyCyclescheme’ account when they sign up to request to join the Cycle to Work scheme; employees are able to track the status of their Certificate request via their ‘MyCyclescheme’ account. Participants can log into their account at the following web address; www.cyclescheme.co.uk/login: www.cyclescheme.co.uk/login:

4. Step 1 - signing up for bike miles Once logged in, participants need to click on the ‘My Bike Miles’ option:

5. Step 1 - signing up for bike miles Once they have clicked on “My BikeMiles”, participants are asked to confirm that they are happy for their data to be shared with PleaseCycle, the creators and providers of the BikeMiles® platform and redemption network:

6. Step 1 - signing up for bike miles Once an employee has clicked “confirm”, the sign-up process is complete and the participant has access to the My BikeMiles dashboard:

7. Step 2 – Logging a Journey Once an employee has completed Step 1 they can then start logging their cycle journeys. To log a journey using the Bike Miles Dashboard an employee completes the ADD A JOURNEY section as seen above and below.

8. Step 2 – Logging a Journey There are a number of ways a participant can log their journeys including by place name (for example, Town or City) or, for added accuracy, by postcode to postcode. Once the relevant details are entered the participant clicks the ADD JOURNEY button.

9. Step 2 – Logging a Journey Participants will be asked to confirm their journey origin, destination, and journey mileage: The following window is displayed, summarising the number of BikeMiles earned, reduction of CO2 emissions and money saved (based on the cycle journey replacing a Car journey), and average calories consumed:

10. Step 2 – Logging a Journey Upon clicking ‘OK’ the participant’s dashboard and BikeMiles balance will update automatically:

11. Step 3 – Redeeming BikeMiles Once an employee has logged their first journey as long as they have over 10 BikeMiles they can then start redeeming their rewards. Employees see a list of all the rewards available to them broken down into various different categories.

12. Step 3 – Redeeming BikeMiles To redeem a reward an employee simply needs to click on the REDEEM REWARD button. The employee receives a confirmation box (please note this may not be a box as displayed above, and they may need to scroll up to see it).

13. Step 3 – Redeeming BikeMiles Once redeemed an employee will see the details of how to get the reward in this case they will receive an email.

14. Step 3 – Redeeming BikeMiles Employees can see all journeys and all rewards from their my profile area.

15. Logging bike miles using an App. (Please note, the following example illustrates the iPhone user experience). Participants can download the PleaseCycle app from the iTunes app store (iPhone) or Google Play (Android phones). Once a participant has downloaded the app they can sign in. (Please note that the participant will need to first set a password in their ‘my Profile’ section within the ‘My BikeMiles’ dashboard).

16. Logging bike miles using an App. To set the password an employee must login on a computer and click on the my profile section. They can then set a password for their App.

17. Logging bike miles using an App. Once complete an employee can then login to the PleaseCycle App. To record a journey, participants press START, go for a bike ride, then simply press STOP when they get to their destination; the app will do the rest.

18. BikeMiles FAQs Is the benefit available to non Cyclescheme participants? Currently, no. Access to ‘My BikeMiles’ requires a MyCyclescheme account and, as it stands, employees are only given a MyCyclescheme account if they have requested to participate in the Cycle to Work scheme. We are currently reviewing the availability of the MyCyclescheme area to non-scheme participants and will send updates if/when the availability criteria changes. Where do participants log in? Participants can log into My BikeMiles via their MyCyclescheme account; the link is www.cyclescheme.co.uk/login or participants can click on 'Sign into MyCyclescheme' on the home page of the Cyclescheme public website.www.cyclescheme.co.uk/login How do Cyclescheme/PleaseCycle verify the miles cycled? The miles are not verified and the recording of mileage is done on a ‘trust’ basis. Accounts with unusually high (and ultimately unrealistic) volumes of mileage are automatically highlighted on the system; persistent misuse of an account may result in account deletion. In addition to this, the PleaseCycle Apps are designed to disqualify any journey that has an average speed of 25mph or over (this potentially prevents people from clocking mileage recorded in a higher speed vehicle). Has the benefit been communicated to Cyclescheme participants? The launch of My BikeMiles was communicated in the August and September Newsletters, with the latter communication containing a launch date of Monday 19th November. There will also be another announcement in the Employee and Employer Newsletter at the end of November. How do employees report a problem? A participant can report a problem directly to PleaseCycle by clicking the ‘Send feedback / Report an issue’ link at the foot of the dashboard page and completing the automated form.