1. The power of emotional intelligence Presented by Paul Lazarony, Associate Chair, Department of A&IS, CSUN Developed by Janice Smith, Pacific South West Lead Development Consultant

2. Page 1The power of emotional intelligence Who has had ZERO emotions today?

3. Page 2The power of emotional intelligence We have an average of 456 emotions a day What do you do with your emotions?

4. Page 3The power of emotional intelligence Introductions Tell me about a time when your emotions got the best of you.

5. Page 4The power of emotional intelligence When are you at your best? High emotions/ negative energy High emotions/ positive energy Low emotions/ negative energy Low emotions/ positive energy E n e r g y EmotionsEmotions EmotionsEmotions

6. Page 5The power of emotional intelligence Where do you play? Survival zone ► Defensive ► Anxious ► Fearful ► Angry ► Tense ► Negative ► Frustrated Performance zone ► Energetic ► Focused ► Positive ► Passionate ► Confident ► Hopeful ► Challenged Burnout zone ► Defeated ► Unfocused ► Exhausted ► Hopeless ► Burned Out ► Grieving ► Sad Recovery zone ► Calm ► Carefree ► Peaceful ► Mellow ► Relieved ► Relaxed E n e r g y EmotionsEmotions EmotionsEmotions

7. Page 6The power of emotional intelligence A working definition of EI “Your ability to recognize and understand your emotions and your skill at using this awareness to manage yourself and your relationship with others.” – Drs. Travis Brandberry & Jean Greaves, Authors of The Emotional Intelligence Quick Book

8. Page 7The power of emotional intelligence Daniel Goleman’s EI model Self-awareness Can I accurately identify my emotions as they happen? Self-management Can I manage my emotions and behavior to a positive outcome? Social awareness Can I accurately identify your emotions and tendencies as I interact with you or a group? Relationship management Can I manage the interaction I have with others constructively and to a positive outcome? Social competence Personal competence What I see What I do

9. Page 8The power of emotional intelligence Understanding ourselves: Understanding our brain

10. Page 9The power of emotional intelligence The three brains Cognitive/thinking brain (cortical) ► Feeling identification ► Short-term memory ► Reflection/creativity ► Analysis/planning ► Decisions Mammalian/social brain (limbic) ► Emotions ► Long-term memory ► Attention/focus ► Movement Reptilian/reactive brain (autonomic) ► Protection ► Maintenance of body ► Survival of species Perception Ideas and actions

11. Page 10The power of emotional intelligence Challenging Descartes  I feel  Therefore I think  Therefore I am. We feel it first and then we assign meaning.

12. Page 11The power of emotional intelligence You have 6 seconds to catch the triggers going off in your reactive and social brains before the chemicals released hinder choice. Self awareness and self management Emotional intelligence: It’s your choice 6 SECONDS Curiosity Courage Patience Optimism Perseverance Humor Tolerance Willingness Love Resiliency Initiative Confidence Integrity Respect

13. Page 12The power of emotional intelligence “Anyone can become angry – that’s easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – this is not easy.” – Aristotle, The Nicomachean Ethics

14. Page 13The power of emotional intelligence Emotional intelligence: Self awareness and self management

15. Page 14The power of emotional intelligence Building self awareness The more we think about what we are feeling and do something with that feeling, the more developed our pathways become.

16. Page 15The power of emotional intelligence “Needs are neither good or bad – they just are. Identify your needs or they will control you.” – Marcia Reynolds, author of Outsmart Your Brain! What are your needs? (a.k.a. triggers) AcceptanceAchievementAppreciationBe in control ConsistencyPeacefulnessHappinessMake a difference RespectPraiseBe valuedBe right Feel safeLoveComfortFreedom BalanceAttentionBe neededAdventure AdmirationFeel worthwhileBe likedBe understood FairnessStructureFlexibilityCreativity HarmonyBe uniqueBe connectedLoyalty

17. Page 16The power of emotional intelligence The SET-C Method ™  Tell Your Story  Identify the Emotion  Look for the Trigger  Choose Source: Marcia Reynolds, Outsmart Your Brain!

18. Page 17The power of emotional intelligence The brain is plastic. Train it. Emotions ALWAYS serve a purpose. Lean into your discomfort and make new connections in your brain.

19. Page 18The power of emotional intelligence Understanding others: Strengthening our relationships

20. Page 19The power of emotional intelligence Daniel Goleman’s EI model Self-awareness Can I accurately identify my emotions as they happen? Self-management Can I manage my emotions and behavior to a positive outcome? Social awareness Can I accurately identify your emotions and tendencies as I interact with you or a group? Relationship management Can I manage the interaction I have with others constructively and to a positive outcome? Social competence Personal competence What I see What I do

21. Page 20The power of emotional intelligence Closing challenges Now that you know what you know... What will you do differently? ► How will you build your self-awareness? ► What will you do with your 6 seconds? ► How will you strengthen your relationships?

22. Page 21The power of emotional intelligence “The real voyage of discovery consists not in seeking new landscapes but in having new eyes.” – Marcel Proust, French novelist

23. Best wishes in your EI journey!