1. Web Trends and Technologies to watch… 518.432.3200 www.mercurywebsolutions.com

2. Web Trends and Technologies to watch…  Blogs (web logs)  Effective use of Flash  Online Advertising oAds in Opt-in email newsletters oOnline video ads oEmbedded link advertisements oRich media advertising  Web site Usability

3. Blogs What is it?  Short for Web log, a blog is essentially an online journal  Gets the consumer directly involved in the company How can you use it to achieve specific goals/ applications?  Build personal and corporate credibility that will aid in attracting customers  Consumers/site visitors can get an “insider’s view” of how members of the company think and work  Real people talking about real topics Statistics  Now, more than 2 million Americans are blogging Cautions/Potential Pitfalls  Beware of attempts at shameless self-promotion  Internet savvy users will see through this immediately  The approach is that it’s real insight, not an advertisement How to implement  Many types of software are available  Blogger.com is a leader

4. Use of Flash  Don’t use it gratuitously  Use technology to help accomplish a specific business objective, to enhance the users experience in some meaningful way, or to support your message Statistics  75% of non-marketing professional women skip Flash intros.  81% of non-marketing professional men skip Flash intros.  Even ages 18-24 chose the non-Flash intro over 65% of the time How can you use best this technology?  “Sudden fiction”  Ideal to build understanding of a value-added process  Demonstrate product/service value, product/service features, informative or educational value  http://www.disney.go.com/disneypictures/teenagedramaqueen/ http://www.disney.go.com/disneypictures/teenagedramaqueen/  Auto manufacturers find Flash indispensable for creating a “human touch”  http://www.bmw.com/generic/com/en/products/highlights/1series/1series/campaign/ http://www.bmw.com/generic/com/en/products/highlights/1series/1series/campaign/ Cautions/Potential Pitfalls  Don’t use a full Flash site  Ensure proper file size and search engine optimization

5. Online Advertising & Marketing 1)Opt-in email marketing  HTML Email Format and Design Tips  Don’t waste precious above-the-fold HTML real estate on an enormous graphic such as a logo or product graphic  Keep the design clean. Think postcard or billboard.  Use your design to move them toward the click -- rely on your web site landing page to move them to the next stage in the conversion process  If you have more than one column, make it extremely obvious which is the most important  Be picky about brand consistency. Use templates. Create a style guide and make sure people stick to it.  Make your call to action a graphic, not a text phrase, to avoid tripping content filters trained to spot spammy calls to action  Test your copy against content filters prior to sending  Personalize all you can; readers will skim more slowly, paying more attention if you do.  Use paid placement Ads in relevant opt-in emails

6. 2) Online video ads Benefits  Replicate the immediacy and emotional appeal of broadcasting  Online video ads enable better integration between online advertising and traditional advertising campaigns, by allowing cross-media promotion Statistics  Online video advertising spending is projected to rise to $657 million by 2009 — five times this year's spending level. Cautions/Pitfalls  If online video ads are not used creatively, they will become as meaningless as the pop-up ads that most users ignore or block  The success of the new format will depend on the creativity of the advertisers Success stories:  Reebok –Terry Tate “office linebacker” commercials launched during the Superbowl  American Express – Jerry Seinfeld  http://www.pepsi.com/ads_and_history/index.php http://www.pepsi.com/ads_and_history/index.php

7. 3) Embedded link advertisements  The savvy marketers alternative to the Banner Ad  This ad type changes words in online articles into paid advertising links  Users may actually find a paid message useful because its relevant to the content  Google's AdSense program allows publishers to embed a box of automatically targeted Google ads in their own sites (http://www.testmagic.com/ )http://www.testmagic.com/  Vibrant Media's IntelliTxt is the step beyond AdSense (http://cars.ign.com/articles/424/424269p1.html)http://cars.ign.com/articles/424/424269p1.html Why embedded link advertisements?  More likely to be clicked than are banner ads. Web users click on links all the time  Rarely make the page bigger or slower  Stand out from body text, and don't look like graphic fluff  Can be easily targeted and inserted into relevant pages

8. 4) Rich media advertising What is it?  Rich-media ads use more sophisticated animations, audio, video and interactivity to attract more attention to your online ad  These ads get much higher click-through rates than traditional banner ads Statistics  Rich media accounted for nearly 40 percent of ads it placed in the fourth quarter of 2003  The reason for the ascendance of rich media? Higher response rates  On average, one in 79 Internet users who viewed a rich-media ad clicked on it, compared to one in every 370 for other ads  Internet users who didn't click were still more likely to visit an advertiser's website or purchase their product after viewing a rich-media ad

9. Usability What is it?  Usability is a quality attribute that assesses how easy user interfaces are to use Usability has five quality components: 1.Learnability: How easy is it for users to accomplish basic tasks the first time they encounter the design? 2.Efficiency: Once users have learned the design, how quickly can they perform tasks? 3.Memorability: When users return to the design after a period of not using it, how easily can they re-establish proficiency? 4.Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors? 5.Satisfaction: How pleasant is it to use the design? Why pay attention to Usability?  If a website is difficult to use, people leave  If the homepage fails to clearly state what a company offers and what users can do on the site, people leave If users get lost on a website, they leavehomepage  If a website's information is hard to read or doesn't answer users' key questions, they leave.

10. How? There are many methods for studying usability, but the most basic and useful is user testing, which has three components:  Get hold of some representative usersrepresentative users  Ask the users to perform representative tasks with the design  Observe what the users do, where they succeed, and where they have difficulties Test users individually and let them solve any problems on their own User testing is different from focus groupsfocus groups When? Usability plays a role in each stage of the design process Here are the main steps: 1.Test your current design 2.Test your competitors' designs 3.Conduct a field study 4.Make paper prototypespaper prototypes 5.Refine the design ideas that test best through multiple iterations 6.Inspect the design relative to established usability guidelinesestablished usability guidelines 7.Test the final design one more time

11. Final Thoughts Online marketing is growing the most as a share of total budgets All channels of online marketing are tapped to increase at higher rates than other major media

12. 518.432.3200 www.mercurywebsolutions.com Thank-you!