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Strategic Information Systems Definitions and context Week #1 pt. A
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Information technology (IT) is arguably the most disruptive force for organizations in nearly a century.
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Information Technology Computer technology Hardware and software Information creation and storage Telecommunications technology Information transmission Networks Process and Infrastructure
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WHAT IS THE BUSINESS VALUE OF INFORMATION? The Information Age The business value of IT… Because of the value of information.
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Organizations in the Information Age E-business: Processes enabled by Information Technology Netcentric E-business vs. E-commerce?
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Information as an Organizational Asset What is information? How is it created? Information Hierarchy (Waves of Wisdom) (00) >> Data >> Information >> Knowledge >> Wisdom Assets: Added Value
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Information as an Asset (00) NO DATA DATA Stage #1: Stage #2: data collection
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Information as an Asset DATA Stage #2: Raw Values: Facts, Numbers, Text, Images, Sound, Video Issues of data collection Data properties What data properties would a data administrator be concerned about?
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Information as an Asset DATA Stage #2: “DATA IS LIFE… GUARD IT FIERCELY” *Amdahl Computers advertisement
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Information as an Asset DATA INFORMATION Stage #2: Stage #3: Information is PROCESSED Data
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Information as an Asset INFORMATION Stage #3: Information is PROCESSED data Organize data Select data Mathematical analysis on data
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Information as an Asset INFORMATION Stage #3: input outputprocess datainformation Quality? Information quality is a function of data quality and process quality.
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Information as an Asset INFORMATION Stage #3: Companies are drowning in data, but starving for information.
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The INFORMATION GAP Most systems developed for … Operational processing Not Informational processing. Operational => transaction oriented Informational => detailed and summarized data for decision-support Lots of Data. What about Information?
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Information as an Asset INFORMATION Stage #3: Some CHALLENGES of Enterprise Information: Appropriate information for person, place, time Appropriate data structures (metadata) Discovery/indexing/cataloging Security, privacy Can impose “limits” on views/attitudes/creativity
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Information as an Asset INFORMATION KNOWLEDGE Stage #3: Stage #4: Knowledge is information put to productive use.
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Knowledge Sales Figures by Region Knowledge basics
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"Knowledge" - Information that can create value through action Explicit - “Captured Information” FormalProcess Maps Objective Directories DataPolicies and Procedures Tacit - “Untamed Information” InsightsContext Specific JudgmentKnow-how IntuitionBeliefs Types of Knowledge Knowledge basics
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A recent Delphi study found that on average, corporations believe that 42% of corporate knowledge is housed exclusively in the brains of employees. Delphi Group, 1999
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Information as an Asset INFORMATION KNOWLEDGE Information can be managed as an asset. Can knowledge be managed as an asset? Knowledge Management/ Best Practices
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Information as an Asset KNOWLEDGE WISDOM Stage #4: Stage #5: Wisdom is the RIGHT application of knowledge. ETHICS
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Traditional Systems Model: technology people data/information processes System purpose
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The Systems Model (revised): relationships Relationships: Internal External
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The Extended Systems Model: technology people data/information processes System purpose relationships
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The Systems Model... For Structuring/informing Analysis Technology (hardware, software, infrastructure) Processes People Data/Information Relationships (intra-organizational; inter-organizational)
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The Systems Model... IT Asset Leadership What are the IT assets of an organization? Technology assets Process assets People assets Data/Information assets Relationship assets
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The Systems Model... IT Asset Leadership Enterprise Design Challenges: Complexity Integration of technologies Pace of change and growth Ubiquitous computing (anytime, anywhere) Competitive demands Better, faster, cheaper Huge resource investments
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The Systems Model... What is the difference between... IT Management IT Leadership
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The Systems Model... IT Leadership: DirectionStrategy TrendsInnovation Exploiting IT High-level view of organization IT Asset Leadership
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The Systems Model... IT Leadership must understand Organizational Impact of IT: IT is changing the way organizations function, what they do, how people work in those organizations, and even the very structure of organizations. IT Asset Leadership END
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