1. 1 POLICY ADMIN POLICY ADMIN May, 2009 May, 2009

2. 2 New Business HCMDa nangHa noi May 2009 % % % New Case 190 100 369 Incomplete+ME 4322.6 24 9024.6 Decline Postponed 3 1.61 12 0.5 Cancelled 10.5 1 10 0 Clean Case 143 75.374 276 74.9 HCMDa nangHa noi Issued Case 16685309 Incomplete+ME 201358

3. 3 Current sale areas New sale areas (Tiền Giang include Mỹ Tho city, which is current sale areas) Underwriting

4. 4 Renewal premium collection Monthly checking TIA resultHo Chi Minh : 94% - Monthly checking TIA result : - Ho Chi Minh : 94% - Ha Noi : 89% - Ha Noi : 89% - Da nang : 100% - Da nang : 100% City Receivable policyCollected policyComprehensive efficiency CasePremiumCasePremiumCase Premiu m Comprehensi ve Ha noi122132,7343937,49931.97%28.25%30.11% Ho Chi Minh387372,458153126,79539.53%34.04%36.79% Da Nang124,049000.00% Total510529,241192164,29437.65%31.04%34.35%

5. 5 Confirmation call From : 01 to 30 April 2009 Call percentage : 100% issued cases => Total : 511 cases Confirmation Call Result   No answer cases : 15   Cannot contact cases : 19   Wrong number cases : 25   Successful cases : 452   Negative answer cases : 19 Hotline - -Complaint cases : 2 - -Consultant cases : 2

6. 6 Activities in May 2009   Apply new regulation of TIA management   Co-ordinating with IT to follow up the program development of payment voucher and test the system function of online renewal receipt   Revise and add information about “keeping invoice in company” in reminding letter.   Make statistic report of 100% confirmation call on April.   Follow up issues related to Insurance contract : the signature / deliver on time   Revised changing form A & B

7. 7 Activities in May 2009   Build up the process of reinstatement notice   Finish process death claim case   Pending case: 02 death case (C04 and C03)   Investigate for one case of Parent company   Survey and issue regulation of wrong signature   Training new staffs : CS / Premium / Call center / Investigator   Update manual

8. 8 PLANNING PROJECT NEXT MONTH Customer Service and UW : - -Process new business, policy change, claim cases, renewal premium - -Apply new function: online renewal receipt - -UW seminar in first week of June - -Apply the rating calculation of A01 in the product system. - -Finish processing of payment voucher - -Recruit 01 CS staff for Hanoi center - -Update CS Manual

9. 9 PLANNING PROJECT NEXT MONTH POS : -. -Finish the process of reinstatement notice. - -Revised the content of all endorsement - -Follow up wrong signature case - -Test the system function : policy change / loan

10. 10 PLANNING PROJECT NEXT MONTH Premium - Follow up TIA and Renewal receipt checking - -Making advertisement on newspaper for 6 th working month - -Implementing new payment channel via Sacombank - -Control renewal premium progress

11. 11 PLANNING PROJECT NEXT MONTH Hotline – Call Center :. - Get approval for opinion survey and TAT for complaint handling. - Do the approval and Notice CS Center about process the Client did not receive contract set - Follow POS section for process the Client did not sign on application form. - Revise Complaint Manual

12. 12 PLANNING PROJECT NEXT MONTH Claim - Follow up 2 pending case (C04 and C03) - -Investigate for one case of Parent company (cont) - -Draft regulation for incomplete cases - -Plan to sign contract with hospital in 5 provinces of Central province and 3 province of South areas

13. 13 Thank you