1. Communicating Between the Silos: Using Alternative Methods to Meet Students’ Needs Stephanie DumontGolden West College Laura HopeChaffey College

2. Golden West College Ways in which we created barriers between the silos and consequently were not meeting students needs

3. Math Success Rates

4. Golden West College How instruction and student services broke down silos and began bridging the gap to serve students more effectively Creation of Student Success Committee Math summer bridge Math workshop series College Success course for lower level Basic Skills students College Success/English learning community

5. Chaffey College Student Success Center

6. Basic Skills Success Rates 1997-19981998-19991999-2000 Success Rates57.2%56.2%54.9% Success Rates

7. “Access Doesn’t Mean Success” 98% of students assessed are underprepared in either math, reading, or writing 71% are deficient in all 3 categories 31% are first generation college students 21% have been out of school 5 or more years Over 80% declare transfer as their goal

8. Success Center Philosophy Academic support should mimic the classroom Academic support shouldn’t be stigmatized All learning is developmental The classroom instructor is an integral partner to effective academic support

9. Chaffey College’s 8 Success Centers Rancho Cucamonga Campus: Writing Center Math Center Language Success Center Multidisciplinary/Reading Success Center Chino Campus: Reading/Writing Center Chino Multidisciplinary Success Center Chino Institute for Women: CIW Success Center Fontana Campus: Fontana Multidisciplinary Success Center

10. The Success Center Population Students in the following disciplines are required to participate in Center activities: English, reading, modern languages, some math classes, some ESL classes, some guidance classes (60%) All other students may use any service in the Centers on a voluntary basis (30%) 50% access at least one Center every term 35% access two or more every term

11. Success Center Curriculum  Directed Learning Activity  Study Group  Workshop  Tutoring  Lab Resources

12. Directed Learning Activities Directed Learning Activity: Directed Learning Activities are instructor-initiated projects, assignments, or activities that students complete and review in the Success Center. All directed learning activities have instructional design and curricular connectedness to particular courses. Directed Learning Activities may be used to meet supplemental learning requirements.

13. Study Groups Study Group: Study groups are focused learning sessions led by a Success Center facilitator that address the needs of a small group. Classroom instructors work through the Success Center Instructional Specialists to develop specified curriculum that is delivered by apprentice tutors. Study groups have a strong instructional design component that is tied to the classroom instruction. Study groups may be used to meet supplemental learning requirements.

14. Workshops Workshop/Seminar: Workshops are pre- arranged or scheduled “mini courses” taught by certificated instructors and focus on one skill or subject area that directly enhances and supports classroom instruction. Workshops may be used to meet supplemental learning requirements.

15. Percent Gain in Success Rate for those who Accessed the Success Center by Academic Year

16. Success Rates in “Basic Skills” Courses Pre- and Post-Transformation Success Rates

17. Percent of Transfer Students Who Completed at Least One Pre-Collegiate Skill Level Course 1998- 1999 1999- 2000 2000- 2001 2001- 2002 2002- 2003 2003- 2004 2004- 2005 2005- 2006 2006- 2007 2007- 2008 Transfer Rate 6.4%10.0%11.3%12.6%14.0%15.2%17.8%20.7%22.6%23.4% Percent of Transfer Students

18. Annual Number of Student Contacts at Success Centers (Contacts of 15 min. or more) Annual Number of Student Contacts at the Success Centers (15+ minutes only) 2000-20012001-20022002-20032003-20042004-20052005-2006 Number of Contacts 73,685147,774177,024164,037182,075186,072 Number of Contacts

19. Impact of DLA on Writing Success

20. Impact of Workshops on Language Success

21. Honoring the Promise “I love the Success Center and feel without it I would have been totally lost.” _____________________________________________  68% of Chaffey Honors students started in a basic skills course  95% of students surveyed agree or strongly agree that a connection exists between Success Center and classroom activities  46% access the Success Centers each term  41% of students accessed a Success Center at least twice a week  35% of the students who used a Success Center accessed two or more Success Centers