1. Prentice Hall, Inc. © 200810-1 STRATEGIC MANAGEMENT & BUSINESS POLICY 11 TH EDITION THOMAS L. WHEELEN J. DAVID HUNGER CHAPTER 10 Strategy Implementation: Staffing & Directing

2. Prentice Hall, Inc. © 200810-2 Staffing & Directing Staffing – Hiring new people with new skills; firing people w/ inappropriate skills; training existing employees to learn new skills

3. Prentice Hall, Inc. © 200810-3 Staffing & Directing Staffing follows strategy – –Training & Development Higher productivity Reduction in waste Overall cost savings

4. Prentice Hall, Inc. © 200810-4 Staffing & Directing Staffing follows strategy – –Matching manager to strategy Executive type Dynamic industry expert Analytical portfolio manager Cautions profit planner

5. Prentice Hall, Inc. © 200810-5 Staffing & Directing Staffing follows strategy – –Matching manager to strategy Turnaround specialist Professional liquidator

6. Prentice Hall, Inc. © 200810-6 Staffing & Directing Selection & Management Development – –Executive Succession Insiders Outsiders

7. Prentice Hall, Inc. © 200810-7 Staffing & Directing Selection & Management Development – –Identifying Abilities and Potential Performance appraisal system Assessment centers Job rotation

8. Prentice Hall, Inc. © 200810-8 Staffing & Directing Problems in Retrenchment– –Downsizing Eliminate unnecessary work Contract out work for cost savings Plan for long-run efficiencies Communicate reasons for action Invest in remaining employees Develop value-added jobs

9. Prentice Hall, Inc. © 200810-9 Staffing & Directing

10. Prentice Hall, Inc. © 200810-10 Staffing & Directing Managing Corporate Culture– –Assessing Strategy – Culture Compatibility Compatible with current culture? Cultural flexibility Organizational change possible Commitment to strategy implementation

11. Prentice Hall, Inc. © 200810-11 Staffing & Directing Managing Diverse Cultures– –Integration –Assimilation –Separation –Deculturation

12. Prentice Hall, Inc. © 200810-12 Staffing & Directing

13. Prentice Hall, Inc. © 200810-13 Action Plan Example

14. Prentice Hall, Inc. © 200810-14 Staffing & Directing Management By Objectives – –Establish objectives –Setting individual objectives –Action plan –Periodic performance review

15. Prentice Hall, Inc. © 200810-15 Staffing & Directing Total Quality Management (TQM) – –Less variable quality –Less variable response in processes –Greater flexibility –Lower cost

16. Prentice Hall, Inc. © 200810-16 Staffing & Directing Total Quality Management (TQM) – –Intense focus on customer satisfaction –Internal as well as external customers –Accurate measurement –continuous improvement –Trust and teamwork

17. Prentice Hall, Inc. © 200810-17 Staffing & Directing International considerations in Leading – –Power distance (PD) –Uncertainty avoidance (UA) –Individualism-collectivism (I-C) –Masculinity-femininity (M-F) –Long-term orientation (LT)