1. Arum Systems Ltd, Westpoint, 4 Redheughs Rigg, Edinburgh, EH12 9DQ Telephone 08703831980 E-mail Sales@arum.co.uk Web www.arum.co.uk Arum DataEye Key Performance Information – as it happens Wherever, Whenever, Whatever Arum Systems Limited

2. Where we have worked In here put a map of Europe With arrows emerging from Edinburgh And pointing at where we have worked e.g Poland, Czech Repub, England, Ireland,Germany,Italy Russia, Scotland, Wales,Ukraine,Spain Now engaged in requests from Far East

3. Common M.I. Issues today

4. Costs Headcount Systems Information Income Customer Service Attrition Forecasting Media / Regulations Collections Pressures Today

5. Time is Money – Especially in Collections Weekly reports tell you what you should have done a week ago ! Monthly reports tell you what you should have done a month ago ! Whilst most telephony systems show performance on line there is no alignment with the collection application and you have to be there to see it. If you could drive just 1 more kept promise to pay per agent per hour the business benefit for 20 agents is: 1 X €150 X 8 hours X 5 days X 52 weeks X 20 agents = €6.2m p.a. 10 minutes under performance per hour for 20 agents can result in efficiency losses calculated as follows: 10 X 8 hours X 5 days X 52 weeks X 20 agents / 60 minutes = 6,900 man hours or 4 F.T.E If Operational Managers had up to the minute M.I. on multiple applications they could monitor efficiency and improve operational effectiveness

6. Arum DataEye – M.I. now A dashboard with data from your collection system, call centre etc Updates in near real time of YOUR specific KPI’s The ability to drill down for detailed analysis including “stepping back in time” Auto text and e-mail alert capability built on YOUR specific alert conditions SMS/e-mail alert to owner to fix any underperformance NOW

7. ExecView As a Head you may want to look at: Work done on work queues compared to workload Calls made compare to Calls required Inbound call levels and service levels Promise to pay achieved Collection accounts cured Recovery rates and amounts Site to Site comparison But then again you may not, the choice is yours

8. CollectView Collector You will be interested in how you are performing today and how you compare to your peers Team Manager You will be interested in comparing your collectors and against other teams Operational Manager You may be interested in how individual teams and agents are doing and how they compare

9. ExecView example

10. CollectView example

11. Your View Your Arum DataEye Variable Shape Variable Form Variable Data Your KPIs Your Targets Your Goals

12. Potential Example Sack Marco !

13. Benefit Areas Increased Efficiency Increased Revenue Reduced Operational Risk Less resource for Management Information Retrieval Loss prevention by instant alerts to rectify underperformance

14. Realising the benefits - Income

15. Realising the benefits - Efficiency

16. How we do it Three Dimensional data stored in the Data Point Registry Assist in capturing your Key Performance indicators Data mapping from your existing systems to accomplish KPI Data Harvested from your systems to your specifications

17. Typical steps and timelines KPI Business Requirements analysis2 weeks KPI Walkthrough Workshop0.5 Days KPI Business Requirement amendments2 weeks Initial Data Mapping / Harvester analysis2 weeks Data Mapping / Harvester Workshop0.5 Days Data Mapping / Harvester analysis documented2 weeks Installation of Arum DataEye3 Days Configuration / Testing of Arum DataEye3 weeks