1. E-Business the MRC approach Stuart Aitken C.I.O

2. The Organisation Head Office 30 Research Units 3 Research Institutes Just over 3000 staff

3. The Status Quo Corporate Client Server CFACS Finance System Three implementations of Client Server Oracle Financials Numerous PC Hyperdata systems in Units Accounts take an age to consolidate

4. The Status Quo 2 Single Client Server HR system But some local varieties Central Grants and Research Management Systems (Office only) Web based Grant submission and Peer Review Head Office owned Corporate web site Numerous Local web sites

5. The Status Quo 3 Corporate Administration at Head Office Local Administration at Regional Centres and some Units

6. The Ambition Corporate MRC Portal (Plumtree) available to all. Web based Finance and HR services (SAP) delivered through Portal Single sign on to all services Web site content transferred to Portal Local Websites accessible via Portal or integrated Intranets transferred to Portal as local communities Browser based solution to all services All achieved over JANET

7. How will it be achieved An Outsourced arrangement But one that is unlike anything done previously

8. The old way What normally happens? You decide hardware and software infrastructure What do they do? Box minding…24x7 Take calls and do fixes Apps support and enhance the systems Usually based on an SLA

9. Key point You pay them based on their performance against the SLA You hope the business benefits from YOUR IS/IT decisions

10. What ’ s the value of IS\ICT   

11.    Key point

12. What we have done Worked out with the business the specific benefits required from the new systems /services Spelt out the outcomes Defined the milestones In other words we have worked out the WHAT

13. Key point Left the HOW entirely to the Outsourcer Buy a Service not a System

14. Examples from MRC ’ s Contract Milestone. HR strategic study to develop OBS. Only 50% of cost payable unless study leads to an accepted business proposition Business Benefit. Finance system 13% of service charge only paid if MRC accounts ready within 1 month of end of financial year KPI. 25% of portal service charge only payable if 80% of all staff use 3 kinds of portal services monthly

15. Outcome. ERMS. Absolute number of paper documents for filing reduced by 95% three months after go live. 5% of charge at risk Support. We pay MORE when the number of Help Desk calls go down. We want Help Desk staff to be bored! Examples from MRC ’ s Contract

16. Be innovative Be challenging Push the boundaries Don ’ t assume they wont agree. They will! Key point

17. A Real Partnership Partnership Charter Defines actions and behaviours of all parties Partner Director sits on the Board Even the partnership has a KPI £100k payable only if MRC CEO and outsourcers MD agree annually partnership has improved

18.     Key point

19. Achievements to date Portal goes live this week Finance Service on 2 June ERMS in early September HR Business propositions being developed Knowledge Management propositions being developed Partnership undertaking projects at MRC Units