1. SMS Information Session Toronto – 25 September, 2008 Proactive SMS-Hazard Identification Techniques Savik Ramkay Director Safety Management System

2. Presentation 1.Safety Briefing company standard 2.Reporting culture development 3.Statistics and techniques 4.Summary

3. SAFETY BRIEF

4. Aviation Safety Rules 10,000 Rules, Regulations 20,000 Advisories, Circulars, Information letters, Directives 30,000 things to consider while we go flying Safety Brief

5. Wright Flyer 17 September, 1908 – first accident

6. REPORTING CULTURE

7. Back in time 2004/5 – we developed internal programs, skills and competencies 2006 – base lined our Reporting Culture and developed Key Performance Indicators (KPI) Reporting Culture

8. 2006 2.4/100 Departures – commitment to improve 2007 3.6/100 Departures – training & awareness campaigns 2008 5.15/100 Departures – Audits – Confidence - Teamwork 2006 to 2008 Reporting stats

9. August 2007 – August 2008 Reports /100 departures

10. Increase Proactive Hazard Reporting and Communication –Produce & Promote a monthly Hazard register that is measured against the previous year –Deliver a Quarterly Hazard Report to the employee group with de-identified hazards and resolution SMS Goals & Objectives 2008

11. 2008 Goals & Objectives

12. SMS Reports by Type

13. Flight Safety Analysis

14. Health & Safety TC – Transport Canada HRSDC – Human Resources Social Development Canada

15. Techniques

16. Training Audits Investigations Statistical analysis Vigilance Non – Punitive Campaigns Communications Performance goals Techniques

17. Team approach –Flight Operations –In Flight –Maintenance & Engineering –Commercial – Airports Sustained Leadership Techniques

18. Engaged/Supportive Employees Meet your goals and objectives Reduction of injuries, Increase confidence in skilled staff Cost avoidance may become a phrase you use Develop your company Safety Culture Benefits

19. Set goals – targets Report them monthly and promote them corporately Supported at the Accountable Executive level and at all leadership positions in the company Summary

20. Savik Ramkay savik_ramkay@skyservice.com QUESTIONS