1. MAX’S RESTAURANT Robert Rosko, Dave Herrbach, and William Fitch Courtesy photo-dictionary.com

2. About Max’s  80 Locations  24 Hour Service  Respectful Atmosphere For Both Customers and Employees  Financial and Non-Financial Compensation  What’s Ahead? New Concept Restaurant

3. Business Ethics & Responsibility Values Statement  Customer Satisfaction  Delivering value and quality  Communication  Open door for customers and employees  Environment  Importance of work environment  Development  Helping employees grow

4. Workforce Diversity  Recruiting  Equal Opportunity  Equal Consideration for all Qualified Applicants  Diversity Training & Celebration  Diversity is an advantage  Evaluation on Job Performance  Statement of Policy of Nondiscrimination

5. Internal Employee Relations  Employee Code of Conduct  Progressive disciplinary actions 1 st : Verbal warning 2 nd : Written warning 3 rd : Final warning 4 th : Termination possible  Employee Complaint Procedure  Management is open to comments from employees

6. HR Planning and Job Design Our Plan  4 order takers  8 cooks  4 supervisors  4 dishwashers  More part time employees hired for busy times/seasons

7. Employee Recruitment  Recruitment Sources  Online and Print Advertising  University Flyers & Communication Forums  Social Media  Internal Employee Referrals  Recruitment Ad Content  Restaurant Description  Job Benefits  Qualifications and Responsibilities Courtesy Photo-dictionary.com

8. Employee Selection and Orientation  Employee Selection  Application and Resume Review  Selective Tests  Cognitive Aptitude Test  Job Knowledge and Work Sample Test  Interviews  Structured and Behavioral Interview  Background and Reference checks  Job offer and New Hire Orientation and Training

9. Training and Development  New Hire Orientation  Introduction to organization, culture, and employee expectations  Training and Development  Instructor Led and Role-playing  Behavior Modeling  Eventual Job Rotation  Performance Feedback  One week, 30 day, 60 day, and 90 day intervals

10. Performance Management and Appraisal  Performance Management and Appraisal Behaviorally Anchored Rating Scale Method Goal directed Maximize productivity and efficiency  Performance Appraisal Criteria  Traits, behaviors, and competencies  Goal achievement and improvement potential  Performance Management and Appraisal Benefits  Training and development and internal employee relations

11. Direct Financial Compensation  General Manager Position  Hired locally  Meets experience qualifications  Hourly Employee Positions  Hired locally  Experience preferred, not required  Ranking Method Evaluation  Jobs ranked for value and pay

12. Indirect Financial Compensation  Benefits  Paid Time Off  Health Coverage  401(k) Retirement Plan  Meal Discounts  Nonfinancial Compensation  Outstanding Working Conditions  Job Satisfaction and Recognition  Advancement Opportunities  Scheduling Flexibility Image courtesy media.merchantcircle.com

13. Labor Union Prevention  Communication  Management Attitude  Job Security  Advancement Opportunities  Fair Pay  Working Conditions  Social Opportunities Image courtesy businessnetworking.com

14. Thank You!