1. Better practices in building a Knowledge Hub The approach was scaled, small targets first Avoiding business duplication Strategic focus in terms of areas covered (Development)

2. Resources tools and processes Checklist on content submissions We need the document/content Workflow and drop box(system of how info flows in; shared network folder) Means of verification Knowledge hub Strategies and policies Implementation plan

3. Role of political and admin leadership Dynamics internally/administratively: Leadership: From city manager Avoiding business duplication Strategic focus in terms of areas covered (Development) How often do we present to stakeholders and leadership: Go to directors meetings, then to departments; EMT, Mayoral Committee

4. Role of organisational culture Culture: understand KM structure first. Scan environment Fill gaps Centralise development information Info was decentralised People are territorial Culture: Departments have their own websites

5. Impact of Case Study Soft launch Nov 2012 CDs of communication from office sms’s, emails Feedback section on site Track hits Feedback: complementary in which areas: stats trends and indicators, census, spatial information, not so much documents