1. Recycling in Apartments

2. About Minto  15,500 suites under management  Located in Ottawa, Toronto and London  Mixture of town homes, garden homes, maisonettes, terrace homes, high-rise, mid-rise, and walk up apartments  Ranging from stand alone apartments to large communities

3. About Minto  Minto creates better places to inspire life - Dedicated to making the world a better place  Aon Hewitt’s “Green 30” - MacLeans Magazine  2010 Green Leadership Award – Hotelier Magazine  Audubon International Green Leaf Rating  180 Kent – LEED Platinum candidate development  2010 Green Builder of the Year – Ontario Home Builders’ Association  2010 Finalist in the GLOBE foundation’s Awards for Environmental Excellence SO WHAT??

4. Some Garbage Statistics  From Statscan 2008 KG/Capita total KG/Capita Diverted Diversion Rate Canada 256 131 51% Ontario 250 145 58%  4,000,000 plastic bottles used each day in the United States - 1 of 4 is recycled  Recycling Rates Drop in Apartments – CFRA News Radio June 2 “Apartment dwellers are not helping the City of Ottawa's waste diversion rates. The quarterly performance report for Council shows the decline in multi-residential recycling rates continued a two-year trend in the first quarter, with waste diversion dropping to 19.3 per cent”

5. Minto  Working on Environmental issues for over 10 years  How we deal with our customers’ waste has a huge impact on the environment  Minto 2010 Statistics from our multi-residential rental properties: KG/Suite Total KG/Suite Diverted Diversion Rate 700 310 44%

6. Garbage versus Recycling – or both??

7. External Factors  Toronto – migrating garbage from property tax bill to separate charge  Ottawa – organics pick up starting in multi residential in November 2012  Customer Satisfaction  Customer Co operation Garbage = financial impact to the bottom line

8. Internal Factors  Capital Cost for equipment (TriSorters = $30k/Building on average  Operating Cost (garbage removal)  Staff Impact (staff injury from strains and sprains)  Educating our customers on recycling, reducing, impact on the environment  Garbage room layout  Access to appropriate power sources  Ventilation  Storage space for garbage and recycling

9. Our Experience  Recycling centers for over 10 years  New buildings – tri-sorters in high rise  Existing buildings – experimenting with introducing tri-sorter  Experimenting with two different buildings that have identical sister buildings in same area Our experience so far?? A TALE OF TWO CITIES – “IT WAS THE BEST OF TIMES IT WAS THE WORST OF TIMES”

10. Building #1  260 suite hi rise, built approximately 1965  Mid level building  Demographics: Mixed building with families & singles, 1.75 average occupants per suite, average age of primary occupant is 44 yrs Garbage/Yr Paper/Cardboard Plastic/metal Pre Tri Sorter 109226052 Post Tri Sorter 832520416 Delta -260 +260 +365 Note (1) Same building, before and after Tri Sorter installation (2) All measurements in cubic yards (3) Garbage is compacted, recycling material is not compacted

11. Building #2  179 suite hi rise, built circa 1983  Upper mid level building (condo style)  Demographics: Mixed building, 30% students, average age of primary occupant is 34 yrs, 1.48 occupants per suite average Garbage/Yr Paper/Cardboard Plastic/metal Non Tri Sorter 347225185 Tri Sorter 336384156 Delta -11 +159 -29 Note (1) 2 sister buildings, same time period (2) previous garbage and recycling levels in buildings nearly identical (3) all measurements in cubic yards

12. Keys to Success  Educate Staff  Educate the customer  Make it easy for the customer  Educate the customer  Monitor the success and evaluate the impact  Educate the customer  Include garbage protocol in move-in package  Posters in each garbage chute room Educate, Educate, Educate

13. Lesson Learned  Educate front line staff  Educate customers  Measure, Monitor, Measure again  Work with your suppliers for best practices  Continuous marketing (reminders, posters)  Part of move-in package and orientation  Enforcement for all those who don’t follow protocol  Make it easy and visible