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Published byDeborah Fitzgerald Modified over 9 years ago
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Texas’ Road to Success Charles Smith, IV-D Director Venancio Rodriguez, Regional Administrator for Region 2 Child Support Division Office of the Attorney General
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Program Goals Provide a steady source of income for families Provide the highest quality of services available Maintain CSD as the top-performing child support program in the country Leverage new technologies
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Texas Overview State Administered / State Run Staff: Total CSD staff: 2,624 Field staff: 2,250 Nine regions County Partners: 86 CSD IT Department Judicial State
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State and County Partnerships Health and Human Services Commission Texas Workforce Commission Integrated Child Support System County Domestic Relation Offices Housing Authority Texas Council on Family Violence North Texas Legal Aid
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Texas’ Legal System Judiciary Administrative remedies Income withholding Liens Subpoenas Enforcement remedies
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Child Support Review Process Expedited administrative actions to establish, modify and enforce child support and medical support obligations [TFC § 233] Automated assessment/scheduling Negotiation conference Agreed or Non-agreed order Contents of CSRP order Judicial confirmation [TFC § 233.024] [TFC § 233.027]
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Keys to Improved Performance Emphasis on goals: 3 C’s Strategic planning Analytics IDEAS + SAS EG Strategic outsourcing Staff training Performance management / appraisals
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Employer Initiative and Portal Success History Focus Latest developments
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A secret to our success is the partnership between employers and the Child Support Division. Success
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Texas-Sized Highlights Our partnership increases: Collections Collections per FTE Collections per case Our rank compared to other states
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Texas-Sized Highlights
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Employer Initiative Texas-Sized Highlights
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Texas History Increase employer collections Increase employer compliance Improve employer customer service
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Texas Employer Website
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Select FEIN
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New Hire Reporting Data Transfer System
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Focus Texas understands employers are our number one stakeholders.
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New Hire Verification of Employment Income Withholding Medical Support Payment Submission Termination Employer Responsibilities
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New Hire Reporting Most accurate and timely method for CSD to confirm employment Critical first step to immediately ensure child support and medical support for families May minimize inquiries and follow-up efforts
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Verification of Employment Online Application
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CSE Technology - Texas
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Termination of Employment Online Application
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Electronic Reporting Benefits 40 Secure, fast and simple to use Reduces paper and postage costs Provides various online methods Improves data quality Retrieves IWOs and NMSNs more easily Provides print and view capabilities
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Employer Outreach: ► Employer Call Center ► Publications ► Exhibits ► Presentations ► Trainings Partnering Together
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Collections: 9/1/2010 - 8/31/2012
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Texas’ Changing Demographics
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Consistent Caseload Growth (will add 685,000 cases by 2020) 1,421,193 September 30, 2013 2,097,175 FY 2020
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Future Enhancements/Changes Incremental system renewal: TXCSES 2.0 Next action automation Customer self-service Order generation Court connectivity (WiFi, MiFi, or satellite) Virtual case files
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Future Enhancements/Changes Centralize case initiation Field reorganization Consolidation of call centers Consolidation of offices Creation of metro and rural storefronts
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Technology Enhancements Outbound Messaging Hearing and appointment reminders NCP payment notices CP disbursement notices Office Kiosks Access to Child Support Interactive Payment by credit and debit card Other child support limited transactions Laptops and tablets Scanners from copiers Digital mail
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Questions? Contact information: Charles Smith charles.smith@texasattorneygeneral.gov (512) 460-6873 Venancio Rodriguez venancio.rodriguez@texasattorneygeneral.gov (210) 804-6403
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