1. ATCO Electric Process Customizations Utilizing InService Presenters: Kent Mack and Corey Lunty I2CO Presentation

2. About ATCO Electric n The company is headquartered in Edmonton and has 38 offices throughout its service area in Alberta n Customers are located in northern and east-central Alberta – resource rich areas of the province where electricity is an essential component of industrial development n The company has 85 years experience serving this challenging, diverse territory n The company builds, operates and maintains a safe, reliable system of transmission and distribution lines, delivering power to homes, farms and businesses, in cities, towns and Aboriginal communities – 245 communities in all.

3. Our Service Territory n ATCO Electric has more than 2,000 employees living, working and volunteering in communities across Alberta n ATCO Electric operates and maintains approximately 72,000 km of transmission and distribution lines n In addition, the company operates approximately 10,000 km of distribution power lines on behalf of Rural Electrification Associations n ATCO Electric serves nearly 213,000 customers.

4. Using the CWD Portal Presenter Kent Mack OMS Data Analyst

5. Login Page Starting up the CWD Portal is a simple as using any other web application. Security is based on the Domain User allowing only authorized users to access this page.

6. Menu Selections

7. Search Results ***Searches access InService database and our Customer Information System

8. Multiple Customer Results This is an example of a multiple customer result.

9. CWD Portal Search The following are the search options for the CWD Portal: F Civic Address F Legal Land Location F Lot Block and Plan F Area Name F Residential Customer Name F Business Name F Customer Phone Number F Site ID F Meter Number Each search will produce a single customer or a list of multiple customers, according to the information used in the search. The more complete the information the narrower the search will be. You may search with partial information on some search modes.

10. CWD Portal Search (Error Messages) If the parameters have not been met you will see the following error with a suggestion of the information required.

11. Other Searches Search by: n Legal/Civic Address u Using Quarter Sections u Lot, Block and Plan u Area Name n Name/Phone u Customer Name u Phone Number n Site Id/Meter

12. Creating a Call n By selecting the Customer, an outage call will be created in In Service n Call and Event comments can be added in this screen n Using Trouble Analysis, calls will be rolled up and appropriate information will be updated.

13. Questions? For follow up questions please contact: Kent.Mack@atcoelectric.com 780-508-4539

14. Using the Underground Locate Application Presenter Corey Lunty GIS Technical Support Analyst

15. Background Contact with underground power facilities during excavation has long been a danger. These incidents can end in serious injuries or fatalities, as well as damage to electrical infrastructure. ATCO Electrical and other utilities have a joint effort with a non-profit organization named Alberta OneCall to organize underground line location when requested, to help mitigate these risks. This serves as a single point of contact for Albertan customers with any excavation related utility concerns.

16. The Business Driver In the past, ATCO Electric’s underground locate work was managed independently by district locations, with manual distribution of work. There were 37 offices managing underground location in 37 different ways. There were opportunities for redesigning this process to make it more efficient. ATCO Electric’s business driver was to improve and change existing processes by centralizing all the Underground Locate work into a system based solution to better plan and manage work.

17. Process Overview 1.A customer calls Alberta OneCall prior to excavating on their property. 2.This request gets sent to ATCO Electric from Alberta OneCall 3.Underground Locate work coordinators at our Central Work Desk review the work and assign it to either an external contractor or an internal employee A few different programs are involved in this process: Maximo, G\Netviewer, i\Dispatcher, as well as MobileTC

18. In depth To kick off the process, AB One Call receives a locate request. This request is formed into a text file which is sent via FTP to an ATCO server

19. This request file is parsed by some custom written code, and a work order is created in Maximo.

20. Next, a row is inserted into our G\Tech database. UL coordinators use a custom G\Netviewer extension to locate the request geographically and determine whether or not we have facilities in that area.

21. i/Dispatcher Pending Jobs Monitor A job is then created in InService and is assigned by our dispatchers. These Underground locate jobs are viewed in their own tab, but are dispatched just like any other job. [Pic from Inservice here]

22. MobileTC Job Detail Screen A MobileTC user then performs the locate in the field, and then fills out completion data and completes the job.

23. MobileTC Completion Form Closure information as well as any contractor invoices, etc are digitally returned and added to the Maximo Work order, to be kept as a long term record. The underground locate is now complete!

24. Questions? For follow up questions please contact: Corey.Lunty@atcoelectric.com 780-420-3479

25. End of Presentation