1. More statistics People subjected to bullying and harassment often take more sick leave and is estimated at 7%. 1:5 adults in Scotland have literacy and numeracy problems. It is estimated that 1 in 10 people living in Scotland are either lesbian/gay/bisexual or transgender.

3. Translated Information www.equalitiesinhealth.org www.NHS24.com Public Health Resource Unit – www.phru.netwww.phru.net Patient UK – www.patient.co.ukwww.patient.co.uk www.polishinformationplus.co.uk www.mhcs.health.nsw.gov.au – New South Wales Multicultural Health Communication Servicewww.mhcs.health.nsw.gov.au

4. Symbols that Conform to BS8501

5. Religion and Faith 0.21% of Glasgow’s population are Buddhists. 0.21% of Glasgow’s population are Hindu. 3.06% of Glasgow’s population are Muslim. 0.41% of Glasgow population are Sikh.  62.9% of Glasgow’s population is Christian.

6. Disability - Statistics Approximately 1 in 5 people in Scotland have a disability (0.9 million); 45% of adults in Scotland aged 75 and over have a disability. 2001 Census shows that 24 % of Adults in Scotland have a limiting long-term illness; 1 in 8 Glaswegians is classified as having a physical disability; 1 in 7 Scots have some form of hearing loss, deafness or is a Deaf person; 180 000 people in Scotland have a serious sight problem. Approximately one third of NHS service users are disabled

7. Preferred Formats

8. Leith Treatment Centre - Reception Area

9. Would you be able to find anything?

10. Scottish Parliament - Toilet for Disabled People

11. Language We Don’t Like …..We Prefer …. The DisabledDisabled people/people with disabilitie, people with physical/sensory/visual/hearing impairments HandicappedDisabled Cerebral palsy suffererPerson who has cerebral palsy Victim of spina bifidaPerson who has spina bifida Wheelchair victim/wheelchair bound/confined to a wheelchair Person who uses a wheelchair/wheelchair user SpasticPerson who has cerebral palsy MongolPerson who has Down’s syndrome CrippleDisabled person/person with a disability/person with a physical impairment Mentally handicapped/retardedPerson with a learning difficulty/disability Psycho/nutter/madman or madwoman/mental Person with mental ill health/mental health problems The blindBlind person/person with visual impairment The deafDeaf person/person with hearing impairment DumbPerson with a speech impairment Able-bodied personNon disabled person Reference – Capability Scotland, Equality Unit

12. Language Do:Don’t: Be yourselfBe overly enthusiastic or attentive in your behaviour Maintain eye contact & speak directly to the disabled person Speak to disabled people through the person they are with Ask the disabled person to repear themselves if you don’t understand them Pretend you understand what someone is saying if you don’t Give the person extra time to speak if they are using a communication aid or have a learning disability Finish people’s sentrences for them or presume you know what they are going to say Respect the person’s personal space and remember that a wheelchair is part of a person’s personal space Lean on a person’s wheelchair or move it without being asked Pat assistance dogs Make patronising gestures such as patting a person’s head Reference – Capability Scotland, Equality Unit

13. Attitudes Patient Focussed Services

14. Points To Remember Know your community Know your patients language Be aware of cultural implications Gender issues Religious requirements Dietary needs Know how their Disability affects them

15. What is an EQIA? EQIA is a legal requirement which identifies actions that are required to address discrimination and promote equality across all major equality groups. EQIA considers discrimination on the basis of: “ Gender, Ethnicity, Disability, Sexual Orientation, Religion and Belief, Age, Socioeconomic Status, Additional marginalisation”

16. Why conduct an EQIA? In addition to legislative requirements, an EQIA can –Help drive out inequalities in health; –Develop equitable services; –Improve the quality of your service by identifying gaps and barriers; –Stimulate new ways of thinking and ways in which services can be delivered; –Target finite resources more effectively; –Help develop inclusive policies and procedures.

17. Contact Details Flora Muir, Quality Co-ordinator, Acute Services, Management Building Southern General Hospital flora.muir@ggc.scot.nhs.uk Equality & Diversity Team NHS GG&C, Dalian House 0141 201 4560

18. Further Information Glasgow City Council – 0141 276 5260 BSLISS – 0141 554 6611 Deaf & Blind Scotland – 0141 777 6111 www.capability-scotland.org.uk RNID (Deaf) www.rnid.org.ukwww.rnid.org.uk SENSE www.sense.org.ukwww.sense.org.uk RBIB (Blind) www.rnib.org.ukwww.rnib.org.uk

19. Any Questions