1. WORKING WITH PLAYERS AND COACHES

2. PLAYERS  Let them play  Use tolerance  Do you know when you are being conned  Use them / the leaders  The ultimate challenge is to keep them in the game

3. COACHES  Recognize the Leader  Respect the role of the coach  Co-operation! Firm! Polite! Patient  If you are talking you are not listening  Listen they may be right  Acknowledge – don’t respond  The coach has the right to represent their team

4. Develop your own style  Be adaptable  Be consistent  Give respect / Get respect  Be honest MANAGE THE GAME NOT THE INDIVIDUALS

5. Anticipate Problems  No one is immune  We all make mistakes  Expect the unexpected  Do not go out on a limb  Preventive umpiring  Understand the flow of the game IF YOU ARE PREPARED YOU CAN MANAGE ANY SITUATION

6. Confrontation…..LIPS  L egitmate Your Mistakes-calls-not-reacting to actions  I ntimidation People will challenge you  P ersonality Be personal, work it out, respect  S ituational Importance of the game and situatio RECOGNIZE AND RESPOND

7. Confrontation  Be honest  Control yourself control the situation  Body language  Let them talk  Use your people skills  One on one  Find the leader DIFFERENT TECHNIQUES FOR DIFFERENT SITUATIONS

8. Finally  WE CAN ALL BLOW IT HOW YOU CONTROL YOURSELF AFTER IS A MEASURE OF THE REAL UMPIRE

9. EJECTIONS  When Necessary  Deal with abuse abruptly  Be confident….. Game face  Use your partners  Find your leaders  REMAIN Confident  Re-Focus on the task at hand ALWAYS BE UNDER CONTROL AND YOU WILL HAVE CONTROL