2. Examples of Maslows Levels Basic needs – a fair wage Safety needs – a pension plan, safe working environment Social needs – Xmas party, team working Self esteem – praise, company car, promotion Self actualisation – reaching full potential / fulfilling all ambitions

3. Maslows Hierarchy of Needs A theory which states that individuals can be motivated by 5 broad things. However, a person can not move up the hierarchy unless each level is satisfied – Eg, if a persons safety needs have been met, the next level for them is to be motivated by social needs.

4. When answering a question on motivation, if possible try to link your answer in to Maslow's Hierarchy

5. Why motivate staff? To work harder and Increase productivity Increase in efficiency Low levels of labour turnover Keep costs down = more competitive Better quality goods/service Low levels of absenteeism

6. Time based payment methods Wages – paid weekly based on the number of hours worked. Can also get overtime for additional hours worked. Only pay staff for the hours they work (therefore this can change from week to week BUT is not classed as variable) Salaries –amount earned per year, paid monthly. No overtime usually

7. Results based payment methods Piece rate – paid per item the worker makes, common in factories (can increase productivity but may result in poor quality) Classed as VARIABLE COST Commission – employees paid a percentage of the sales they made, common for sales people Bonus – Can be paid along with any other system as a reward for meeting targets Profit related pay – Paid as a % of the profits the business makes

8. Fringe benefits (perks) In addition to payment these are benefits such as company cars, products discounts and pension schemes

9. Which system is best and why? Each system suits different types of work. It depends on the type of work undertaken Also it depends on whether quality or speed is most important

10. FINANCIAL Monetary rewards such as good wage, bonus payments for meeting targets NON FINANCIAL (Perks / fringe benefits) Additional non monetary rewards

11. Financial (monetary)Non financial (non monetary) CommissionResponsibility Piece ratecompany car Time rateprofit sharing SalaryEmployee of the month Overtimeteam work Flexi time Staff canteen Promotion opportunities