1. FastFacts Feature Presentation May 26, 2010 We are using audio during this session, so please dial in to our conference line… Phone number: 877-468-2134 Participant code: 182500 © 2010 The Johns Hopkins University. All rights reserved.

2. Todays Topic Well be taking a look at the Faculty and Staff Assistance Program (FASAP).

3. Todays Presenter Deborah Hillard, Psy.D., Director of the Faculty and Staff Assistance Program

4. Session Segments Presentation – Deborah will provide an overview of the services provided by the Faculty and Staff Assistance Program. – During the presentation, your phone will be muted. Q&A – After the presentation, well hold a Q&A session. – Well open up the phone lines, and youll be able to ask questions. – Deborah will answer as many of your questions as time allows.

5. Contact Us If you would like to submit a question during the presentation or if youre having technical difficulties, you can email us at: fastfacts@jhu.edufastfacts@jhu.edu You can also send us an instant message! – GoogleTalk – HopkinsFastFacts@gmail.comHopkinsFastFacts@gmail.com – AOL Instant Messenger – HopkinsFastFacts – MSN – FastFacts@jhu.edu

6. Survey – At the end of this FastFacts session, well ask you to complete a short survey. – Your honest comments will help us to enhance and improve future FastFacts sessions.

8. Facts of Life! At one point or another, every person experiences stress and tension. – Many people have some type of personal challenge or stress. – Problems often follow people to work. – People often hesitate to ask for help.

9. Personal, Professional, Productive Manage competing demands Develop coping strategies Reduce wasted time and frustration Improve health and wellness Self-care Improve productivity Manage effective relationships

10. Confidential, Personal, Professional, Free JHU Sponsored For faculty, staff & family members Toll-free access 24/7 Professional clinicians Comprehensive clinical assessment Short-term counseling Solution focused Referrals when needed Health plan or community resources Challenges of Daily Living Troubled relationships Emotional reactions Stress Anxiety or depression Grief Alcohol and drug abuse, and co-dependency issues Mental health Work-Related Issues Consultation to managers with troubled employee Difficulty with co-worker Flexible work schedule consultation

11. No cost associated with services Highly qualified professionals – Masters level or above Confidentiality – In accordance with State and Federal guidelines Clinical assessment – Clarify the problem; identify options; develop a plan Support for challenges or problems of daily living – Short-term counseling; coping strategies What You Can Expect

12. Emergency hardship loans up from $300 to $750 Repaid via payroll deductions to the Johns Hopkins Federal Credit Union Must access through FASAP and meet certain criteria: – Clinical Assessment – Employee in good standing – Agrees to repay the loan Financial Assistance Program (FAP)

13. A multidisciplinary group made up of representatives from Human Resources and/or the Deans Offices, General Counsel, Faculty and Staff Assistance Program, and Security. Assists leadership in determining if someone is: – At risk" for violating workplace violence policies – Becoming violent – Behaving in ways that interfere with a safe, healthy, and secure work environment Safe at Hopkins Workplace Violence/Risk Assessment

14. Consultation to managers and supervisors whose staff are coping with crisis events; briefings about managing crises, workplace violence, troubled employees, and anger management. Individual assessment and referral. Group interventions; encourage individual FASAP follow-up as needed to all participants. Debriefing/Defusing: Talking to people about their experience or allowing them to talk about it. The goal is to reduce the likelihood of PTSD or other psychological problems. Intervention is tailored to the incident. Collaborative group interventions (clergy, others trained in crisis management). Crisis Response Services

15. Works with FASAP to facilitate the well-being and rehabilitation of distressed or impaired physicians and nurses as an alternative to discipline or dismissal. Encourages self-referrals from the Johns Hopkins physician and nursing communities, and act as an advocate for those who follow its policies and recommendations. Professional Assistance Committees Professional Assistance The Johns Hopkins Hospital Professional Assistance Committee 443-997-7000 Please let us know you are calling to access the PAC and you will be connected to the appropriate person. ThePAC@jhmi.edu E-mail replies sent during normal business hours. a RESOURCE for PHYSICIANS

16. Consultation: The Challenge for Leadership, Management, and Administrators The Impaired Professional Impaired performance Odd behavior Missed deadlines Decreased productivity Morale issues Safety concerns Complaints Absenteeism Role Clarifications Leadership/Mana ger Focus Performance FASAP Focus Personal Concerns Healthy, Productive People

17. Office Locations: JH@Eastern: 1101 E. 33 rd St., Suite C100 550 North Broadway, Suites 507 and 403 443-997-7000 Appointments can also be scheduled in the Washington D.C., metropolitan area.

18. Were going to open the phone lines now! There will be a slight pause, and then a recorded voice will provide instructions on how to ask questions over this conference call line. Well be answering questions in the order that we receive them. Well also be answering the questions that were emailed to us during the presentation. If theres a question that we cant answer, well do some research after this session, and then email the answer to all participants. Q&A

19. Thank You! Thank you for participating! We would love to hear from you. – Are there certain topics that you would like us to cover in future FastFacts sessions? – Would you like to be a FastFacts presenter? – Please email us at: fastfacts@jhu.edufastfacts@jhu.edu

20. Survey Before we close, please take the time to complete a short survey. Your feedback will help us as we plan future FastFacts sessions. Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/ http://connect.johnshopkins.edu/fastfactssurvey/ Thanks again!