1. FastFacts Feature Presentation April 2, 2009 We are using audio during this session, so please dial in to our conference line… Phone number: 877-468-2134 Participant code: 182500 © 2009 The Johns Hopkins University. All rights reserved.

2. Todays Topic Well be taking a look at… SAP Learning Initiative

3. Todays Presenters Louis Biggie Director, Learning Solutions Tina Cole Senior Learning Manager, Learning Solutions

4. Session Segments Presentation – Louis and Tina will address the SAP learning initiative. – During their presentation, your phone will be muted. Q&A – After the presentation, well hold a Q&A session. – Well open up the phone lines, and youll be able to ask questions. – Louis and Tina will answer as many of your questions as time allows.

5. Contact Us If you would like to submit a question during the presentation or if youre having technical difficulties, you can email us at: fastfacts@jhu.edufastfacts@jhu.edu You can also send us an instant message! – GoogleTalk – HopkinsFastFacts@gmail.comHopkinsFastFacts@gmail.com – AOL Instant Messenger – HopkinsFastFacts – MSN – FastFacts@jhu.edu

6. Survey – At the end of this FastFacts session, well ask you to complete a short survey. – Your honest comments will help us to enhance and improve future FastFacts sessions.

7. SAP Learning Initiative Louis Biggie Tina Cole

8. A Framework for Learning Knowledge Acquisition The transfer of knowledge that is needed to perform a new skill or activity Practice The opportunity to practice those new activities in an environment where learners cannot do harm to themselves or anyone else Mastery Achieved by practicing those new skills with the support of someone who is already an expert 2 Competency-based Learning:

9. Hopkins Changed Medical Education! Sir William Osler Physician in Chief, Johns Hopkins Hospital (1889-1905) He who studies medicine without books sails an uncharted sea, but he who studies medicine without patients does not go to sea at all. 3

10. What People Say – the Problem! There is a lot of information out there, but it is impossible to find. I dont have time to go to training. I just need to get what I need to know without leaving my desk. My sense was that training was something that was being done to me – I did not feel involved in the process. The training I received taught me some terms, but I still dont know how to do my job! I was sent e-mails saying I had to be in two classes at the same time! The training that went out was badly written and full of grammatical and spelling errors. I passed all the tests, but it didnt mean a thing. I still dont know how to use the system. The instructor told me how to fill in some fields, but I didnt know why or what it was all about. 4

11. What People Say – the Problem! The training told me how to work fill out forms, but I didnt get any information about policies and procedures. I received training from someone who did not seem to have a clue what our business is. I was looking for practical experience – all I got was a bunch of PowerPoint slides. The training and the application did not match! I work at the hospital, and the training I got was university-oriented. I work at the university, and the training I got was hospital-oriented. The training was too generic – it did not apply to my department. The training was boring! 5

12. Components of Our Plan 6

17. Knowledge Network - https://collaborate.johnshopkins.edu/sites/SAP/knownet/Pages/default.aspx https://collaborate.johnshopkins.edu/sites/SAP/knownet/Pages/default.aspx myLearning @ johnshopkins - https://lms.learnshare.com/authenticate/shib/default.asp https://lms.learnshare.com/authenticate/shib/default.asp JHU SAP Program Sequence and Curriculum - http://training.jhu.edu/html/Financial/Status204.pdf http://training.jhu.edu/html/Financial/Status204.pdf Desktop Support Technology –Bomgar- end user url – http://streaming.jhu.edu http://streaming.jhu.edu Synchronous Learning Technology – Adobe Connect - FastFacts - http://hopkinsfastfacts.org/ http://hopkinsfastfacts.org/ Rapid Development Tool example - LSCD - http://training.jhu.edu/html/Test/NEWHR http://training.jhu.edu/html/Test/NEWHR Learning Solutions Home Page – http://training.jhu.eduhttp://training.jhu.edu Learning Solutions e-mail learning@jhu.edulearning@jhu.edu

18. Were going to open the phone lines now! There will be a slight pause, and then a recorded voice will provide instructions on how to ask questions over this conference call line. Well be answering questions in the order that we receive them. Well also be answering the questions that were emailed to us during the presentation. If theres a question that we cant answer, well do some research after this session, and then email the answer to all participants. Q&A

19. Thank You! Thank you for participating! We would love to hear from you. – Are there certain topics that you would like us to cover in future FastFacts sessions? – Would you like to be a FastFacts presenter? – Please email us at: fastfacts@jhu.edu

20. Survey Before we close, please take the time to complete a short survey. Your feedback will help us as we plan future FastFacts sessions. Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/ http://connect.johnshopkins.edu/fastfactssurvey/ Thanks again!