1. Slide 1 FastFacts Feature Presentation September 19, 2012 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code: 182500 To participate via VoIP… You must have a sound card You must have headphones or computer speakers © 2012 The Johns Hopkins University. All rights reserved.

2. Slide 2 Todays Topic Well be taking a look at… The Gallup Engagement Survey- How to access, interpret, and act on your results

3. Slide 3 Todays Presenter Heather Mason Williams, Senior Organization Development Consultant Nina Karp, Research Data Analyst Place picture of Presenter Name here

4. Slide 4 Session Segments Presentation Heather and Nina will address the Gallup Engagement survey. During Heather and Nina's presentation, your phone will be muted. Q&A After the presentation, well hold a Q&A session. Well open up the phone lines, and youll be able to ask questions. Heather and Nina will answer as many of your questions as time allows.

5. Slide 5 Contact Us If you would like to submit a question during the presentation or if youre having technical difficulties, you can email us at: fastfacts@jhu.edu fastfacts@jhu.edu You can also send us an instant message! GoogleTalk – HopkinsFastFacts@gmail.comHopkinsFastFacts@gmail.com AOL Instant Messenger – HopkinsFastFacts MSN – FastFacts@jhu.edu

6. Slide 6 Survey At the end of this FastFacts session, well ask you to complete a short survey. Your honest comments will help us to enhance and improve future FastFacts sessions.

7. Slide 7 How To View Full Screen Click Here

8. Slide 8 The Gallup Engagement Survey- How to access, interpret, and act on your results

9. Slide 9 Agenda Define Engagement Validating the Q12 How to access your report How to read your report Review the 4 steps of Priority Outcome Action Plan Discuss Select Plan Follow –Up

10. Slide 1010 Whats the best moment youve ever had at work ?

11. Slide 11 10 How did you feel during your best moment at work?

12. Slide 12 Q1. I know what is expected of me at work. Q2. I have the materials and equipment I need to do my work right. Q3. At work, I have the opportunity to do what I do best every day. Q4. In the last seven days, I have received recognition or praise for doing good work. Q5. My supervisor, or someone at work, seems to care about me as a person. Q6. There is someone at work who encourages my development. Q7. At work, my opinions seem to count. Q8. The mission or purpose of my organization makes me feel my job is important. Q9. My associates or fellow employees are committed to doing quality work. Q10. I have a best friend at work. Q11. In the last six months, someone at work has talked to me about my progress. Q12. This last year, I have had opportunities at work to learn and grow. Team Engagement – Q 12 ® 12 Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.

13. Slide 13 13 Gallup Engagement Hierarchy Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.

14. Slide 14 Whats the Most Important Question? 14 Q1. I know what is expected of me at work. Q2. I have the materials and equipment I need to do my work right. Q3. At work, I have the opportunity to do what I do best every day. Q4. In the last seven days, I have received recognition or praise for doing good work. Q5. My supervisor, or someone at work, seems to care about me as a person. Q6. There is someone at work who encourages my development. Q7. At work, my opinions seem to count. Q8. The mission or purpose of my organization makes me feel my job is important. Q9. My associates or fellow employees are committed to doing quality work. Q10. I have a best friend at work. Q11. In the last six months, someone at work has talked to me about my progress. Q12. This last year, I have had opportunities at work to learn and grow. Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.

15. Slide 15 Why these questions? 15 More productive workgroups High ratingLow rating Poor Question I receive recognition. Less productive workgroups Low rating Great Question In the last seven days, I have received recognition or praise for doing good work. Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved. High rating

16. Slide 16 Validating the Q12 Analysis of: l 955,905 employees l 32,394 business units l 152 organizations l 44 industries l 26 countries Correlations of Q 12 to: l absenteeism l turnover/retention l employee theft l safety l quality l customer metrics l productivity l budgetary goals 16

17. Slide 17 Validating the Q12 17 Difference between top- and bottom-engagement quartiles AbsenteeismTheft Safety Incidents Customer Metrics ProductivityBudget Performance Copyright © 2009 Gallup, Inc. All rights reserved.

18. Slide 18 Accessing your report To access the website, just log into http://my.johnshopkins.edu and click on the Gallup Online icon in the left margin. http://my.johnshopkins.edu 18

19. Slide 19 Accessing your report 19

20. Slide 20 Accessing your report 20

21. Slide 21 Accessing the report of someone who reports to you 21

22. Slide 22 Reading your report: cover 22

23. Slide 23 Reading your report: page 1 23

24. Slide 24 Understanding the scale 5432154321 No! Yes!

25. Slide 25 Reading your report: page 2 25

26. Slide 26 Reading your report: page 2 26

27. Slide 27 Reading your report: pages 3-6 Your direct reports Your rollup OR your managers rollup The entire university 27

28. Slide 28 Variations If you have fewer than 10 direct reports… If you have fewer than 5 direct reports… 28

29. Slide 29 If you have managers who report to you… 29

30. Slide 30 Rollup report: cover 30

31. Slide 31 Rollup report: page 3-6 Your rollup (everyone who reports to you AND everyone who reports to them) Your managers rollup (includes your rollup) The entire university 31

32. Slide 32 4 Steps of Priority Outcome Action Plan I.Discuss II.Select III. Plan IV. Follow – Up 32

33. Slide 33 33 Priority Outcome Action Planning I.Discuss Set the stage for the team where the focus of the session is…. 1. To choose a specific Priority Outcome either a specific challenge, opportunity or project. 2. Select two relevant Q 12 items. 3. And to craft an Action Plan that attacks all three.

34. Slide 34 34 Priority Outcome Action Planning II.Select 1.Choose the Priority Outcome – the challenge, opportunity, or project on which your Team will focus. 2.Use the Q 12 Survey Results to pick two questions most relevant to the selected business-related outcome 3.Divide the team into two sub-groups with each sub-group focusing on one of the two Q 12 items.

35. Slide 35 35 Priority Outcome Action Planning III.Plan – Instructions for Each Group 1.Brainstorm barriers to engagement for their chosen element (i.e. why wasnt the score on the chosen engagement element higher?). The barriers should be relevant to the business outcome they selected. 2.Brainstorm potential action items to attack the these barriers. 3.Choose the two best action items. 4.Modify the two selected action items so that they meet the SMARTS criteria.

36. Slide 36 36 Move From Dialogue to Action: Make Sure Your Action Items Have SMARTS

37. Slide 37 37 Priority Outcome Action Planning III.Plan – Instructions for Each Group- Cont. 5.Present out the finalized action items for the other sub- group to make suggestions 6.Document the action items in the Gallup Online system (see help sheet).

38. Slide 38 38 Priority Outcome Action Planning IV. Follow-Up In regular monthly meeting, as one agenda item taking no more than 10 minutes, the manager should…. 1.Passes out a copy of the documented Priority Outcome Action Plan to everyone 2. Asks the Team, Did we do what we said we were going to do? 3. Asks the Team, Did it make any difference whatsoever? 4. Then the Team should make any necessary adjustments to the action plan. 5. Repeat monthly

39. Slide 39 Special Situations for Action Planning My team is new and we dont have survey results that represent our team I only have three direct reports and I didnt get survey results. How can I Action Plan with my team? I have a very large team. How do I Action Plan with them?

40. Slide 40 Conclusion Define Engagement Validating the Q12 How to access your report How to read your report Review the 4 steps of Priority Outcome Action Plan Discuss Select Plan Follow –Up

41. Slide 41 Were going to open the phone lines now! There will be a slight pause, and then a recorded voice will provide instructions on how to ask questions over this conference call line. Well be answering questions in the order that we receive them. Well also be answering the questions that were emailed to us during the presentation. If theres a question that we cant answer, well do some research after this session, and then email the answer to all participants. Q&A

42. Slide 42 Thank You! Thank you for participating! We would love to hear from you. Are there certain topics that you would like us to cover in future FastFacts sessions? Would you like to be a FastFacts presenter? Please email us at: fastfacts@jhu.edu

43. Slide 43 Survey Before we close, please take the time to complete a short survey. Your feedback will help us as we plan future FastFacts sessions. Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/ http://connect.johnshopkins.edu/fastfactssurvey/ Thanks again!