2. Creating future-proof learning environments A study on educational objectives and conceptual decision-making 2 European Real Estate Society (ERES) 2015 22 nd Annual Conference, Istanbul, Turkey, June 24 th – 27 th Theme N: Real Estate Education ● Session: N-6 ● Location: Taskisla Room 106 Dr. Pieter C. le Roux Lecturer: Operations Management Academy of Hotel & Facility Management NHTV Breda University of Applied Sciences Barbara Graf Graduate student Academy of Hotel & Facility Management NHTV Breda University of Applied Sciences

3. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 Creating future-proof learning environments Content: 1.Context of the study 2.Methodological approach 3.Outcomes & conclusions 4.The next step 3

4. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 1.Context of the study 1-1. NHTV Campus 2018: NHTV: –5 academies (4 locations –7500 students –328 teaching staff Aim: To create a shared value in form of a community that ‘everyone wants to belong to’ Optimal, high-quality, state-of- the-art learning & working environment 4 ?

5. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 1.Context of the study 1-2. Problem statement: Management challenge: –Creating a shared value in the form of a community Business challenge: –Making conceptual choices for a suitable physical and virtual learning environment Educational challenge: –Combine new didactical methods with the new student 1-3. Research question: 5 “What conceptual choices need to be taken for the design of the physical and virtual learning environment of the new NHTV campus?”

6. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 2.Methodological approach 6 2-1. Conceptual framework: NHTVTheoryImplementation NHTV Student-centered learning Implementation Educational vision Didactic methods NHTV culture NHTV requirements Number of spaces Number of students / staff Technological requirements The “Net-Generation” Learning community Information technologies Types of learning spaces Design aspects Sustain & support aspects Assessment aspects Result Conceptual choices for physical and virtual learning environment of the new NHTV campus 2018 Conceptual decision-making support framework

7. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-1. Design process for learning environments: 7 (Beckers, 2013) physical individual

8. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-2. Teaching staff & student needs survey: Teaching staff SubjectStudents RankA. Learning stylesRank n/aIndividual learning Group learning E-learning Project-based learning Field trips Real-life assignments 123123 8

9. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-2. Teaching staff & student needs survey: Teaching staffSubjectStudents RankB. Didactic methodsRank 13241324 Project-based tutoring Face-to-face tutoring Peer-to-peer tutoring E-learning / distance learning 12341234 C. Technological objects 1243-51243-5 Laptop Wi-Fi Smartphone Tablet Developer kits Teaching aids 12345-12345- 9

10. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-2. Teaching staff & student needs survey: Teaching staffSubjectStudents RankD. Study materialsRank 132132 Digital sources Hard-copy literature Virtual sources (Ted talk, video, etc.) 123123 10

11. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-2. Teaching staff & student needs survey: Teaching staffSubjectStudents RankE. Preferred learning spacesRank -3-4-125-3-4-125 Home Semi-quiet spaces at school Quiet spaces at school Social & external spaces at school Library General teaching / learning spaces Virtual environment Other (train/ bar / Starbucks) Other (excursions) 12334--5-12334--5- 11

12. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-3. Outcomes – Teaching staff & student needs survey: 1.Group teaching / learning 2.Simulated environments 3.Immersive environments 4.Peer-to-peer & social learning 5.Learning clusters 6.Individual learning 7.External spaces 1.Learning through reflection 2.Learning by doing 3.Learning through conversation 12 Types of learning spaces Ways of learning

13. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-3. Outcomes – Teaching staff & student needs survey: 13 (Beckers, 2013)

14. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-4. Design aspects for learning environments: General design strategies: 14 Interactive design Flexible design Focused designInformal design

15. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-4. Design aspects for learning environments: Design strategies for creating / facilitating optimal flexibility : 15 Responsive design Mobile design Open design Connected design

16. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-4. Design aspects for learning environments: Design strategies for building / strengthening a sense of community: 16 Accommodating design Adaptive design Tiered design Versatile design

17. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-5. Recommendations – Future learning environments: 1 overall physical and virtual learning environment for all academies Implementation of all 7 learning space typologies: –Facilitation of student- centered learning aspects –Space efficiency through sharing learning spaces External and entrance spaces as academy heart for exchanging knowledge & social interaction: –Interaction and cooperating under all academies, students and teaching staff Creation of learning community: –Sharing knowledge –The social context 17

18. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 3.Outcomes & conclusions 3-5. Recommendations – Future learning environments: Technological requirements: –Current level of provision –Be ready for “big data” trends –Wearables Virtual learning environment: –Enables that learning could occur anywhere and at anytime at the future NHTV campus 18

19. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 4.The next step 4-1. Supporting decision-making – “House of Quality”: What is HoQ? –Quality Function Deployment (QFD) \ –Translates customer requirements data into targets to be met by new (product) design –Uses amatrix format to capture a number of issues that are vital to the planning process 19

20. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 4.The next step 4-2. Conceptual understanding of the HoQ: 20

21. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 4.The next step 4-2. Conceptual understanding: 21 1264 3 5 7 1.Customer needs i.t.o.: –Ways of learning –Space types 2.Impact of customer (dis)satisfaction 3.Design attributes associated with the different space types 4.Customer perception of the space types 5.Interrelatedness of the design attributes 6.Strength of the impact 7.List of priorities for supporting conceptual decision-making

22. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 4.The next step 4-3. Application of the NEN 8021 to the HoQ: 22 4 “Valuation of user requirements and performance of non- residential buildings”

23. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 4.The next step 4-3. Application of the NEN 8021 to the HoQ: 23 “Valuation of user requirements and performance of non- residential buildings”

24. 22 nd ERES Conference, Istanbul, Turkey, June 24 th - 27 th, 2015 4.The next step 4-4. Application of Kano’s model for 24 Tan, K. C., & Shen, X. X. (2000). Integrating Kano's model in the planning matrix of quality function deployment. Total quality management, 11(8), 1141-1151.

25. Dr. Pieter C. le Roux Lecturer: Operations Management International Corporate Real Estate & Facility Management Roux.P@nhtv.nl Thank you 25 European Real Estate Society (ERES) 2015 22 nd Annual Conference, Istanbul, Turkey, June 24 th – 27 th