1. AXLR8.com Ltd Theatre Management Systems Steve Tiller

2. System Benefits Saves staff or volunteer time Generates sales & saves money Provides Audit trail Record keeping & data store Performance reporting tools Compliance issues Provides “back up” to key personnel No infrastructure expenditure

3. CRM & Newsletters Maintain contact details and notes (clients & staff) Access remotely (Internet) HTML Mailers – Newsletter, confirmations, scheduling, notifications, reminders. Template tools & library Remote telesales (outsource) Call scheduling tools Searches and profiling Mail merge - table place names, Badges etc Call reporting (who’s done what) Planned calls report Sales forecasting Autoresponders

4. Mailers Mail merge in values Profiled (PBM) Simple to use Subscribe/unsubscribe Tracking Templates library

5. Consistent & Measurable

6. Event Management Calendar; designate staff, allocation of resource Publish events and details to website ( Prices, dates, show details, cast, pictures) or send by email or txt Members / Staff Portals linked to events Knowledge bank of event info (through portal) Single or multiple event organisers Single or multiple event locations Online seat booking Ticketing (concerts, sports, theatre, festivals) Training class or session bookings

7. Event linked to Website

8. Event Management

9. Room or Resource Booking Class or room booking Capture payments Calendar view of availability Link to Mailer to raise awareness Schedule & notify coaches or staff Short or longer term planning Auto send: confirmations, receipts, alerts

10. Ticketing & Bookings Auto responders: Confirmations, receipts etc Advance notice of events Warnings & Alerts Subscription reminders etc. Auto responders: Confirmations, receipts etc Advance notice of events Warnings & Alerts Subscription reminders etc.

11. Staff Management View Staff allocated to Events and/or work zone Staff booking and confirmations (email or txt) Staff searches (attributes, bar staff, catering etc) Recruitment & selection functionality Staff Portal with past & present bookings, holidays, sickness, availability Timesheets & Payroll (feeds to Sage) Performance measurement and management tools (rankings, no shows, costs etc) Contact relationship management CRM Prints: Staff badges / ID Cards

12. Staff Management

13. Financial Price publishing to website Links to accounts software Cash reconciliation (pay on door) Payroll & Expenses Budgeting and forecasting tools Online payments Subscriptions, donations & memberships Analytical tools

14. Example Theatres

15. Membership Subscriptions Recurring income model –Regular Income –People who support the Theatre. –Low risk and predictable –Auto renewals & receipts –Alerts and recurring invoices automated –Link to benefits – Advanced notices, discounts, same seat reservations, Newsletters, etc

16. Encouraging subscription payments Public view Members see: News & meeting minutes Advance notice of events Members’ directory search Etc.

17. Members Portal Public views with search and booking facilities Private member sees account balances and past courses

18. Events tracking Full event, venue (rooms resources) and calendar management Bookings, accounting, tutor/performer management “Drives” multiple venue or line of business websites differentiated by class/event type.