1. Update: From a Culture of Fear To A Culture of Excellence Lee D. Lambert, J.D. Chancellor, Pima Community College Colloquium on Abrasive Behavior in Higher Ed June 23-24, 2015

2. Tucson metro area: 1.04 million people 6 campuses 49,504 FTSE ( credit) 2,693 FTSE (non-credit) 55% female Average age: 27 About PCC

3. Transfer to 4-year college/university Career/technical training Foundational ed (remedial) Adult ed What we do

4. 7 associate degrees 15 transfer programs, including business, engineering (15 concentrations), science 56 occupational programs 7 associate degrees 15 transfer programs, including business, engineering (15 concentrations), science 56 occupational programs Our credentials

5. Two years ago Executive misconduct Consultant issues “Culture of fear” Lack of Board oversight

6. Probation vs. “notice” Deficiencies cited Complaint & grievance procedures Integrity of finances, human resources Strategic planning College-wide response Culture of continuous improvement Community outreach Now “on notice”

7. Larger context Declining enrollment State funding ELIMINATED Occupational programs that need resetting Taxpayer organizations attacking Pima’s tax levy authority

8. Today: moving to Excellence The buck stops here: accountability No more silos Talking to each other Play nice with each other

9. Policy review by employees Employee committees reviewed Board policies & standard practices Disability, ADA Employee development EEO, non-discrimination Anti-harassment Commitment to diversity Do we consistently administer the policy?

10. Civility training: R.E.S.P.E.C.T. So far… Train the Trainer – 25 Chancellor & Board were trained first For ALL employees-- faculty & administrators included 1,328 employees completed training by May 1, 2015

11. Supervision in the 21 st Century Tools for respectful communication Fair & reasonable treatment Expectations of accountability How to be a leader

12. Office of Dispute Resolution College-wide sex-harassment prevention training – no exceptions! Institutional Climate Work Group Survey of all employees Blueprint for Healing Institutional Climate Cooperative – reps from exempt, non-exempt, faculty, adjunct faculty, administrators More emphasis now

13. Insights Cultural change takes time. Organizations don’t change; people do. Effectiveness depends on clear expectations, communication. EVERYONE is responsible for a kind, productive, & successful workplace.

14. Questions? llambert@pima.edu (520) 206-4747 Blog: pimachancellor.wordpress.com/pimachancellor.wordpress.com/ Twitter: @LeeLambert3@LeeLambert3