1. MICHELLE MOBLEY, LVT PRINCIPLES OF MANAGEMENT VETE 3301 Veterinary Management’s Role in Human Resources

2. Roles & Responsibilities' of Human Resources They hire new employees Train new employees Terminate employees (if needed) Exit interviews Develop a job description plan Comply with all state and federal laws Make sure all federal posters are up to date and posted in the veterinary practice Much more…

3. Do small businesses need an HR manager? Yes, many mangers or owners can handle the most aggressive dog but does not know how to handle the most aggressive human.

4. Human Resources Management

5. Recruitment Finding new people to work in veterinary medicine can be difficult. The field must have competitive pay It should offer benefits Recruit people at symposiums or CE events A manager should hire the right person for the job. All shifts must be fulfilled.

6. Absenteeism People who call into work without a good reason People who are sick should present a doctor’s note People who always call in sick can lower an entire team’s morale A manager should get involved and terminate the person (if needed) or find a solution

7. Job Descriptions New hire training on the company policies New hire training on SOPs Leadership training Professional development It is crucial to train a new hire. It can prevent a law suit. A manager should set aside 3 business days and train a new hire.

8. Disciplinary Procedures A disciplinary procedure is helpful to the proper and successful veterinary practice and in ensuring that individuals are treated fairly. A procedure must be clear in dealing with employee misconduct. A manager must follow guidelines for ALL employees (friends or not).

9. Mediator Mediator between staff members Mediator between doctors and staff Mediator between clients and staff All people involved in the conflict should come to an agreement A manager should have great communication and listening skills.

10. HR Mistakes in a Small Business Outdated employee handbook Not training properly Not hiring the right people for the job Not understanding the laws Undocumented performance-based terminations Being everyone’s friend Not creating clear job descriptions

11. Not Training Properly You must take the time to train new hires. I know it can get busy, but dedicate the time to them. It can be a legal issue if someone got hurt at work and they did not take the proper steps, because of inadequate training. Slip and fall Bite case Chemical exposure Improper use of medication Policy and procedures

12. Not Hiring the Right People for the Job My old manager hired anyone with cleaning experience to do animal husbandry for chimpanzees. Well we had 3 big chimpanzee escapes in 6 months. You need to hire people with experience in the field and knowledge about animals (chimpanzees). It could of lead to death of a human Great danger to a human

13. Not Understanding the Laws Ignoring the laws can cause a law suit to the company Discrimination Overtime FMLA (family medical leave act) Breast feeding / pumping at work (new law) Pregnancy Safety in the Work place Disability Military leave act Many more…

14. Not Creating a Clear Job Description You want to attract the right people for the job, so the description must be correct. We require a minimum of 2 years experience with exotic animals or a Bachelor’s degree in Animal Science. Skills Training Education Minimum years experience Salary

15. Undocumented performance-based terminations You must document every conversation with an employee via a written verbal notice or a written final notice Failure to do so can lead to legal actions We have had difficulty firing people because of inadequate documentation Include: Date Description of notice Signatures

16. Let’s Prevent These Things…

17. Reference Opperman, M. & Grosdidier, S. (2014). The Art of Veterinary Practice Management. Lenexa, KS: Advanstar Communications Inc.