2. WHO’S IN CHARGE ? ME!

3. Everything you did not Grant Reports Conducting Meetings Desk Scheduling Results Based Budgeting Customer Service Supervise Volunteers Learn in library school Politics

4. Did Library School Adequately Prepare me for Management? Library management

5. Management IS Directing resources and people toward accomplishing the defined goals of the institution

6. Management IS Or The art, or science, of achieving goals through people

7. management functions Planning Organizing Staffing Directing Controlling

8. Management Theories Chaos Theory Contingency Theory Dimensional Model of Behavior Lead by Example Systems Theory Management by Objectives Herzberg Theory of Motivation ISO 9000 Management by Walking Around Franklin Covey - 7 Habits Strategic Management Team Based Management Participatory Management Total Quality Management Price of Government

9. Professional Experience Management Style, Supervisory Skills, Customer Service Skills Institutional/Knowledge Policies and Procedures State and Local Mandates Community/Networking Public Relations – Advocacy Library Management skills

10. Professional  Knowledge Based Confidence  Self-confidence – Manage to eliminate stress  Critical Thinking  Be Innovative - Think Outside the Box  People Management  Direct Staff and Processes; Interviewing and Training  Conflict Resolution  Problem Solving, Anticipate Problems, Find a common Ground  Networking  Align Yourself with the Right People, Ability to Influence Others Library Management skills

11. Institutional/Knowledge Customer Service Understanding who your customer is Internal and External Customers Community Assessment Resource Management Staffing Collection Development Facilities/Unit Management Marketing Appeal Library Management skills

12. Community Networking Capacity Building Increase Visibility and Funding Opportunities Community Outreach Collaborations – Schools and other City Agencies Public Relations Increase Visibility and Usage Inform Community of Programs Library Management skills

13. Information Expert Customer Service Extraordinaire Computer Guru NegotiatorHandyman Novice Financier Consultant Other stuff they Didn’t TeLL You Management

14. Management Qualities Physical – high energy, not afraid to work overtime or accept new assignments Emotional/Social – accept responsibility  take initiative in social situations Communication – have and communicate purpose, direction and meaning Visionary – READ!!!! New Trends

15. Selecting Leaders Identify Skill Sets Hire for Attitude and Train for Aptitude Cross Train and Coach Current Staff

16. Train Leaders Identified Potential Leaders Assign them special projects or head of committees ALA Emerging Leaders Provide Financial Assistance Assist with the application process for MLS program Provide Textbooks Provide Internal Support Coach and Mentor Grow Your Own!

17. Be Ready to Take Charge! Educate yourself - Management theories Familiarize yourself with institutional goals Develop a Management Style Be Risk Taker - Take Initiative!

18. Marcia Trent Dallas Public Library Branch Administrator MTrent@dallaslibrary.org