1. Management Functions and Reference Models W.lilakiatsakun

2. TMN Layer Telecommunication Management Network Telecommunication Management Network A set of standards by ITU (International Telecommunication Union) A set of standards by ITU (International Telecommunication Union) It is a part of ITU Recommendation series M.3000 series It is a part of ITU Recommendation series M.3000 series

3. Management Layer (1) TMN-layer: a management hierarchy reference model

4. Management layer (2) TMN (Telecommunication Management Network) TMN (Telecommunication Management Network) –Network Element –Element Management –Network Management –Service Management –Business Management

5. Management layer (3) Network element Network element –It means “the management agent “ –It provides agent services, mapping the physical aspects of the equipment into the TMN framework.

6. Management layer (4) Element management Element management –Involves managing the individual devices and keep them running Ex. To view and change a network element’s configuration To view and change a network element’s configuration To monitor alarm messages emitted from elements To monitor alarm messages emitted from elements To instruct network elements to run self-test To instruct network elements to run self-test

7. Management layer (5) Network Management Network Management –Involves with keeping the network running as a whole (end-to-end) –Managing multiple devices in a concerted fashion Ex. Monitoring that involves ensuring that data flow to reach destination with acceptable throughput and delay Monitoring that involves ensuring that data flow to reach destination with acceptable throughput and delay

8. Management layer (6) Service management Service management –Managing the services that the network provides and ensuring those services are running smoothly –Ex. A customer orders a phone service, a number of operations required Number allocation Number allocation Company directory updating Company directory updating Testing and troubleshooting Testing and troubleshooting

9. Management layer (7) Business management Business management –Deals with managing the business associated with providing services and all the required support function Billing and invoicing Billing and invoicing Help desk management Help desk management Business forecasting Business forecasting Etc ? Etc ?

10. Reference Model (1) It makes it easier to check a management system or operations support infrastructure for completeness It makes it easier to check a management system or operations support infrastructure for completeness It helps categorize and group different functions and identify which ones are closely related It helps categorize and group different functions and identify which ones are closely related OAM&P – Operation, Administration, Maintenance and Provision OAM&P – Operation, Administration, Maintenance and Provision FCAPS – Fault, Configuration, Accounting, Performance, Security FCAPS – Fault, Configuration, Accounting, Performance, Security

11. FCAPS F – Fault management F – Fault management C – Configuration management C – Configuration management A – Accounting management A – Accounting management P – Performance management P – Performance management S – Security management S – Security management

12. Fault management (1) Dealt with faults that occur in the network Dealt with faults that occur in the network –Equipment or software failure –Communication services fails to work properly Functionality (not limited to) Functionality (not limited to) –Network monitoring/ alarm management –Fault diagnostic/ root cause analysis/ troubleshooting –Maintaining historical alarm logs –Trouble ticketing –Proactive fault management

13. Fault management (2) - Network monitoring Allow a network provider org. Allow a network provider org. –to see whether the network is operating as expected –To keep track of its current state –To visualize the current state The most important aspect of network monitoring is alarm management The most important aspect of network monitoring is alarm management Alarm is an unsolicited messages from the network indicate that some unexpected event has occurred Alarm is an unsolicited messages from the network indicate that some unexpected event has occurred

14. Fault management (3) - Basic Alarm Management Function (1) Alarm management with basic function Ex. Alarm management with basic function Ex. –Collecting alarms –maintaining accurate and current lists of alarms (historical alarm data) –Visualizing alarms and network state The most important task consists of collecting alarms and making sure that nothing important is missed The most important task consists of collecting alarms and making sure that nothing important is missed

15. Fault management (4) - Basic Alarm Management Function (2) Visualizing Alarm (a) Table list (b) Topology Map

16. Fault management (4) - Basic Alarm Management Function (3) Historical alarm data can be useful Historical alarm data can be useful –To resolve future problems faster by recognizing patterns and recalling their past resolution –To establish trends, to see how alarm rates and types of alarms reported have evolved over time

17. Fault management (5) - Advanced Alarm Management Function Alarm forwarding function – email, SMS Alarm forwarding function – email, SMS Acknowledging function – allow network operators to acknowledge alarms Acknowledging function – allow network operators to acknowledge alarms The clearing of alarm – a second alarm to indicate that the alarm condition no longer exists The clearing of alarm – a second alarm to indicate that the alarm condition no longer exists

18. Fault management (6) - Alarm and Event filtering (1) Filtering - To block out as many irrelevant or less important event as possible or redundant alarm Filtering - To block out as many irrelevant or less important event as possible or redundant alarm

19. Fault management (6) - Alarm and Event filtering (2)

20. Fault management (7) -Fault diagnostic and Troubleshooting (1) The analysis process that leads to a diagnosis is often referred to as a root cause analysis The analysis process that leads to a diagnosis is often referred to as a root cause analysis For example: Device Overheating For example: Device Overheating

21. Fault management (8) -Fault diagnostic and Troubleshooting (2)

22. Fault management (9) -Proactive Fault management Most fault management is reactive Most fault management is reactive –Deal with faults after they have occurred Proactive fault management Proactive fault management –Taking a step to avoid failure conditions before they occur –Test network to detect deterioration in the quality of service –Alarm analysis that recognizes pattern of alarms caused by minor faults that point to bigger problems

23. Fault management (10) -Trouble ticket The trouble ticket system helps keep track of which trouble tickets are still outstanding The trouble ticket system helps keep track of which trouble tickets are still outstanding Trouble tickets are assigned to operator who are responsible for resolving the trouble ticket Trouble tickets are assigned to operator who are responsible for resolving the trouble ticket Not every alarm results in trouble ticket, only when alarm conditions having impact to deliver services or need human intervention Not every alarm results in trouble ticket, only when alarm conditions having impact to deliver services or need human intervention

24. Configuration Management (1) Configuring Managed Resources Configuring Managed Resources Auditing and discovery Auditing and discovery Synchronization Synchronization Back up and restore Back up and restore Image management Image management

25. Configuration Management (2) -Configuring Managed Resources This involves sending commands to network equipment to change its configuration settings This involves sending commands to network equipment to change its configuration settings It might involve only one device or many devices. It might involve only one device or many devices.

26. Configuration Management (3) -Auditing and discovery Auditing - To find out what actually has been configured – read and check Auditing - To find out what actually has been configured – read and check Discovery Discovery –Inventory records might not be accurate –More efficient than to enter the information into management app.

27. Configuration Management (3) -Synchronization (1) Reconciliation Reconciliation

28. Configuration Management (4) -Synchronization (2) Reprovisioning Reprovisioning

29. Configuration Management (5) -backup and restore In case of some catastrophic event, it helps network operators brings the network back to operation in a short period of time In case of some catastrophic event, it helps network operators brings the network back to operation in a short period of time For example For example –Save in a file –Setup a TFTp server

30. Configuration Management (6) -Image Management Some revisions might be new feature releases and they might be patches that contain bug fixes Some revisions might be new feature releases and they might be patches that contain bug fixes How to upgrade the number of devices across network without disrupting service How to upgrade the number of devices across network without disrupting service

31. Accounting management (1) It is at the core of the economics of providing communication services It is at the core of the economics of providing communication services Accounting management needs to be highly robust, highest availability and reliability standard apply Accounting management needs to be highly robust, highest availability and reliability standard apply Account management is often associated simply with billing Account management is often associated simply with billing

32. Accounting management (2)

33. Performance management (1) -Performance metrics (1) Throughput – units of communication per unit of time Throughput – units of communication per unit of time –Network layer – packets/sec –Application layer – requests/sec Delay – unit of time Delay – unit of time –Network layer – time that packet take to rach the destination Quality – might different Quality – might different –Network layer – percentage of packet dropped –Application layer – percentage of request that could not be serviced

34. Performance management (2) -Monitoring and Tuning At basic level, to retrieve a snapshot of the current performance At basic level, to retrieve a snapshot of the current performance For a more sophisticated analysis, to observe over time For a more sophisticated analysis, to observe over time –Plot a histogram of some performance values with a new sample taken every 5 minutes

35. Performance management (2) -Collecting data Polling – a manager polls to agents Polling – a manager polls to agents –Not scale Intelligent agent – agents can be set up to do data collection Intelligent agent – agents can be set up to do data collection Use protocol supported Use protocol supported –Netflow or IPFIX

36. Security Management (1) Security of Management Security of Management Management of security Management of security

37. Security Management (1) -Security of management Security of management deals with ensuring that management operations themselves are secured Security of management deals with ensuring that management operations themselves are secured Tasks to defend against threat: Tasks to defend against threat: –Assign access privileges –Require secure passwords –Passwords need to be changed at regular interval –Establish audit trail –Set up proper facilities for backup and restore

38. Security Management (1) -Management of Security Common security threat – hacker attack, denial of service (DoS), malware, spam Common security threat – hacker attack, denial of service (DoS), malware, spam Components of security management Components of security management –Intrusion detection system (IDS) –Applying policy to limit or allow to only gradually increase amount of traffic –Capability to blacklist ports and network addresses at which suspicious traffic patterns –Honey pots to gather information about security vulnerability

39. OAM&P (1) Operation, Administration, Maintenance and Provisioning Operation, Administration, Maintenance and Provisioning Operation – day-to-day running of the network Operation – day-to-day running of the network –Cooridinating activities among administration, maintenance and provisioning –Monitoring the network to ensure it runs properly

40. OAM&P (2) Administration – cover the support functions that are required to manage the network and do not involve performing change Administration – cover the support functions that are required to manage the network and do not involve performing change –Designing the network –Tracking network usage –Assigning addresses –Keeping track of network inventory

41. OAM&P (3) Maintenance – include functionalities ensuring that the network and services operate as they are supposed to Maintenance – include functionalities ensuring that the network and services operate as they are supposed to –Diagnosing, troubleshooting, repairing Provisioning – concern with proper setting of configuration parameters on the network Provisioning – concern with proper setting of configuration parameters on the network

42. TOM (1) Telecommunication Operation Map Telecommunication Operation Map TOM distinguishes among three life cycle stages – FAB (Fulfillment, Assurance, Billing) TOM distinguishes among three life cycle stages – FAB (Fulfillment, Assurance, Billing) Fulfillment ensure that a service order that was received is carried out Fulfillment ensure that a service order that was received is carried out –Turning up any required equipment –Performing configuration –Reserving resources

43. TOM (2) Assurance – includes all activities ensuring that a service run smoothly after it has been fulfilled Assurance – includes all activities ensuring that a service run smoothly after it has been fulfilled –Monitoring service for QoS purposes –Diagnosing any faults and repairing Billing – making sure that services provided are accounted properly and can be billed to the user Billing – making sure that services provided are accounted properly and can be billed to the user