1. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Exam Next Week ●Study now ●WebStudy quiz due class after exam 1-1

2. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-2 Improving Performance through Empowerment, Teamwork, and Communication Management

3. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-3 Empowering Employees ●Linking Rewards to Company Performance –Reward employees for contributing desirable ideas and actions –Make sure employees understand how their individual actions affect profits  Employee Stock Ownership Plans  Stock Options

4. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-4 ●Employee Stock Ownership Plans and Stock Options

5. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-5 Team Characteristics ●Team Size –Can range from 2 to 150 people –Research indicates maximum results with about 6-7 people

6. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-6 Team Characteristics ●Team Roles –Task specialist role—time and energy devoted to helping the team accomplish its specific goals –Socioemotional role—time and energy devoted to supporting the emotional needs of team members and to maintaining the team as a social unit –Dual – Performs both task specialist and socioemotional roles –Non-participative

7. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-7 ●Stages of Team Development

8. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-8 How can you not like an ad that features rowing?!

9. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-9 Team Characteristics ●Styles of Conflict Resolution –The Competing Style –The Avoiding Style –The Compromising Style –The Accommodating Style –The Collaborating Style

10. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-10 Communication

11. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-11 Forms of Communication

12. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-12 The Importance of Effective Communication ●Basic Forms of Communication –Oral Communication  Listening—skill of receiving a message and interpreting its intended meaning by grasping the facts and feelings it conveys. –Cynical listening –Offensive listening –Polite listening –Active listening

13. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-13 Communication ●Internal communication –Communication in Teams  Centralized— team members exchange messages through a single person to solve problems or make decisions  Decentralized— members communicate freely with other team members and arrive at decisions together ●External communication –Advertising –Press releases

14. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-14 International Business Communication ●Can be a special challenge ●Appropriateness depends in part on an accurate translation that conveys the intended nuances of meaning ●Low-context cultures tend to rely on explicitly written and verbal messages ●High-context cultures – such as those of Japan, Latin American, and India – depend not only on the message itself, but also the conditions that surround it

15. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 1-15 In Class ●Do communication exercise in pairs –one person describe the object to draw, the other draws it –do with one-way communication – no feedback –do another with two-way communication ●Discussion –how does communication effectiveness differ across cultures?