1. PCT SYLLABUS [SEM 5 ]  Internal communication- Upward, Downward, Horizontal, Grapevine, problems - solutions COMMUNICATION IN A BUSINESS ORGANIZATION  External communication

2.  Strategies for conducting successful business meetings  Meeting Documentation [notice, agenda, minutes]  Introduction to modern communication techniques [e-mail, internet, video- conferencing, etc.]  Legal and ethical issues in communication [Intellectual property rights, patents]

3.  Report-Writing and presentation ADVANCED TECHNICAL WRITING  Technical Paper - Writing  Writing Proposals Definition and importance of reports. Qualities of reports, language and style, types of reports, formats [letter, memo, project reports], methods of compiling data A computer aided presentation of a project report

4.  Introduction to Emotional Intelligence, Motivation, Negotiating and Conflict Resolution, Assertiveness, Leadership, Team-building, Decision-making, Time- management INTERPERSONAL SKILLS

5.  Preparing for job interviews, verbal and non-verbal communication during interviews INTERVIEW TECHNIQUES GROUP DISCUSSION  Dynamics of group behaviour, techniques for effective participation