1. Talent Management Web-Based Systems Diana Rivenburgh President Talent Strategies & Solutions, Inc.

2. Agenda  TM Application Choices  Features of TM Systems  Process to Select & Implement TM System  Challenges & Ensuring Success  Evaluating the System & ROI  Q & A

3. Applications for TM Systems Performance Management Selection & Hiring 360° Multi-Rater Feedback Succession Planning Organization Assessment Competency Development Career Development Competencies Company’s Processes & Philosophy

4. Features - Overall  On-line routing, approval, notification  Customizable/configurable to company’s PM program, workflow, policies, etc.  Competency databases  Links to HRIS, LMS, Compensation, etc.  Language, international scope  Multiple applications linked together  ASP or in-house  Help features, legal checks….

5. Features PM  Writing assistance tools  Coaching advice  Goal alignment, visibility, status  Development plans & recommendations  Appraisal  Performance notes  Confidential easy to administer 360  Reports – timing, rating, gap analysis….

6. Features – Selection  Behavioral-based interview questions  Response indicators  Reports  Gap analysis  Comparisons to job specs, other interviewers  Degree of difficulty to develop  Link to other hiring systems

7. Features – Succession Planning  Profiles  Assessments, evaluations  Link to PM, 360  Search capabilities  Gap analysis – job specs vs. person or candidate to candidate  Pooling – not just replacement planning  Confidential access  Reports, charts, graphs….

8. Features: Organizational Assessment  Survey capabilities customized to the company’s needs:  Employee Satisfaction  Culture  Assess initiatives, programs, etc.

9. Competency Development  Access comprehensive competency database to build:  Core competencies  Level competencies  Functional competencies  Survey employees to validate models  Link to writing assistance tools, development recommendations, interview questions, etc. in other applications

10. Prepare + Select + Implement SponsorTeam Project Plan Define Specs Research RFI Demos RFP Select & Negotiate Customize Test & Pilot Launch Evaluate Prepare Select Implement

11. Challenges & Ensuring Success  Implementation Plan:  Change Management Analysis & Strategy  Communication Strategy & Plan  HRIS Data – CLEAN!!!!!!!!!  “Training” and Help Resources

12. Change Management What are the changes? Who will they impact (stakeholders)? What might their reactions be? What is the strategy to address reactions? TrainingCommunication DesignImplementation Approach

13. Communication Plan Who are the Stakeholders & Influencers? What do you want them to do? What information/actions are needed to get them to do this? What are the Vehicles, Messengers & Timing? How will you Monitor & Evaluate?

14. Evaluation  Surveys  Focus groups  User groups  ROI Be sure to communicate results again & again……….

15. Final Takeaways  All systems are not alike  You won’t get everything on your wish list  Build support throughout initiative  Education and communication are critical  Don’t underestimate resistance to change  Team approach with an “owner”  Continuously market system & features  Evaluate & refine – ongoing  Feedback needs & issues to vendor

16. Questions?