1. Fit for the Future Christine Amyes Executive Director - People New Charter Housing Trust Group

2. Current Qualification Levels in the Sector  45% - Level 4 or higher  66% - Level 3 or higher  4% - no qualifications So everything is fine......? Annual Population Survey, 2009

3. Factors driving the demand for skills  The economy  Customer demands  Policy, legislation and regulation  Technology  Changing working patterns  Changing composition of workforce Sector Skills Assessment for the Housing Sector 2010

4. Skills needed for the future  Partnership & collaborative working  Flexibility  Multi tasking  Financial skills  Customer service  Communication skills  Management and leadership skills The Asset Skills Housing Survey, 2010

5. A little research of our own........  Your top 5 skills?  Do you use them every day?  Are those skills nurtured in your role?  Does the talent management process help you?

6. Whose responsibility is it? The Housing Sector The Individual The Organisation Skills

7. The Housing Sector’s Role  Understand the landscape  Plan for future needs  Work together – employers, professional bodies, Sector Skills Council  Promote the sector as an employer  Ensure excellent education options are available

8. The Organisation’s Role  To recruit the best talent available  To be clear about the skills our people have  To be clear about the skills we need - at all levels  To make the most of the talent we have  To encourage our people to develop new skills  To provide opportunities for learning

9. Managing the talent we have Developing new skills Encouraging ownership & responsibility Influence & Support Potential future employees Our People Work ready - range of key skills Awareness of opportunities Being a GREAT employer Involvement at a sector level e.g. CIH and Asset Skills Support initiatives e.g. CIH Positive Action for Disability Best HR and Learning practices What New Charter are doing.....

10. Future employees..... Guidance for our own people Volunteering and Mentoring Social Enterprise Schemes Work with Complex Families Skills 2 Build Job Fairs Interview Experience Apprenticeships Partnerships “Great Opportunities” CIH Positive Action for Disability Schools

11. Future employees..... In our neighbourhoods 1,650 11-18 year olds Improving standards Raising aspirations

12. Our People....... Performance reviewsCoaching Talent Management Programme Neighbourhood Development Programme Dragons’ Den Secondments Extensive in-house training Further & Higher Education Development plans Learning Centre Glass Forward Mentoring

13. We have great people working in housing. We will be fit for the future. Thank you